James Moore
San Antonio,TX
Summary
Dynamic Comfort Advisor / Lead Installer with a proven track record at Champion Home Services. Constantly I was excelling in sales performance, strategy and client relationship building. I Achieved top sales performance for many years, averaging $3.5 million annually, by delivering tailored solutions and exceptional customer service. Skilled in technical installation, troubleshooting and quality control, I am consistently exceeding client expectations, and driving company growth. Team player always doing what is right family, honesty, hard work, and integrity are always my core values.
Overview
8
8
years of professional experience
Work History
Comfort Advisor
Champion Home Services
01.2020 - 03.2025
- Achieved high levels of sales performance and client retention due to exceptional interpersonal skills and ability to create a positive rapport from the first interaction
- Handled over 600+ residential contracts per year with tailored presentations showcasing features such as energy efficiency advantages, unit quietness, indoor air quality, and comfort control systems.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthrough after completion of installations.
- Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
- Set up new contracts for products and services and coordinated transition to installation team.
- Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Built strong client relationships through attentive follow-up, ensuring satisfaction with services provided.
- Continuously improved product knowledge and expertise, keeping up with industry trends and technological advancements to better serve client's needs.
- Contributed to company growth by consistently meeting and exceeding personal sales targets. I was the top salesman for 3 years in a row averaged 2.8 to 3.8 million per year in HVAC, Electrical, & Plumbing sales. Won numerous achievement awards.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
- Maximized lead generation opportunities by actively participating in community events, trade shows, and networking functions.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
Lead HVAC Installer
Champion AC
03.2017 - 01.2020
- Removed old heating & AC equipment from customer's homes. Then prepared the system locations for the new system installations.
- Installed residential split system's of all kinds & brands (Carrier & Trane Mostly). Mini-split systems (Floor mount, Ceiling mount, Wall mount, Single & Multi-zone) Commercial / Mechanical system's.
- Nate Certified Technician Nate ID: 8426043 (Air Conditioning Installation / Air To Air Heat Pump Installation)
- I performed retro-fit equipment change outs all the way to new system rough-in for homes or building that did not have existing AC system's.
- Assembled complete air duct system's, including zoning system's.
- Installed indoor air quality products, dehumidifiers, bypass dampers, fresh air intakes, low voltage wiring, refrigeration piping, smoke detectors, split systems, and package units in commercial or residential buildings.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthrough after completion of installations.
- Expanded company reach by providing excellent service that led to numerous client referrals, 5 star reviews, also lead to new business opportunities.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Traveled to job sites for both scheduled and emergency on call appointments.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Filled out detailed work orders for each job completed.
- Calibrated equipment to achieve maximum efficiency.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
Education
High School Diploma -
Avon Lake High School
Avon Lake, OH06-2010
Skills
- Sales training & strategy
- Equipment & duct system sizing assessments
- Contract negotiation
- Installation coordination
- Quality control
- Problem solving
- Technical troubleshooting
- Team collaboration
- Product presentation
- Client follow-up
- Market research
- Time management
- Customer service
- Client relationship building
- Goal-oriented mindset
- Installation knowledge
Timeline
Comfort Advisor
Champion Home Services
01.2020 - 03.2025
Lead HVAC Installer
Champion AC
03.2017 - 01.2020
High School Diploma -
Avon Lake High School
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