James Moore
Henning
Summary
Dynamic professional with over 33 years of diverse experience, including 21 years of military service and 12 years in defense contracting. Exceptional communication skills in both writing and oral presentations, with a proven ability to manage multiple priorities in fast-paced, evolving environments. Proficient in office procedures and advanced computer applications, including the full suite of MS Office products. Strong leadership in initiatives that drive significant logistical improvements. Known for embracing challenges and consistently delivering impactful results.
Overview
38
38
years of professional experience
Work History
Rural Carrier Associate, (Part-Time)
United States Postal Service, (USPS)
- 05.2024
- Mail Delivery: Delivering mail and packages to residential and business addresses along a designated rural route, including navigating small roads and farm areas.
- Route Management: Sorting mail according to delivery sequence, loading it into their vehicle, and following the assigned route efficiently.
- Customer Interaction: Answering customer questions, obtaining signatures for certified mail, and providing basic postal services when needed.
- Record Keeping: Maintaining accurate delivery logs, documenting attempted deliveries, and reporting any irregularities.
- Vehicle Maintenance: Ensuring their vehicle is in good working condition and performing minor maintenance as required.
- Weather Flexibility: Working in various weather conditions and adapting to changing schedules based on weather events.
- Adheres to safety procedures.
- Follows established safe work methods, procedures and safety precautions while performing all duties.
- Performs other duties as assigned.
In Plant Solutions Specialist (Buyer)
MSC Industrial Supply
03.2023 - 10.2023
- Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
- Manages the MSC Control Point Solutions –which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
- Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team to support MSC’s mission to drive savings and improve the customer’s shop floor.
- Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
- Collaborate with the account team to maximize customer satisfaction and future projects.
- Resolve on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
- Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
- Adhered to safety policies and procedures and participated in investigation of accidents and incidents.
- Communicates customer concerns to management to ensure effective and lasting problem resolution.
- Works closely with vendors to locate sources for products, produce quotes, expedite orders, and arrange product training.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
- Participates in special projects and performs additional duties as required.
Operations Manager
FedEx Ground
08.2022 - 12.2022
- Manages administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.
- Responsibilities include, but are not limited to hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- Plans, organizes, staffs, directs, and controls specific day-to-day operations.
- Ensured compliance to all safety standards.
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
- Determines opportunities for improvement of key metrics and executes action plans to achieve result.
PSC
United States Postal Service, (USPS)
05.2021 - 06.2022
- Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
- Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; helps in product selection; provides special assistance; and answers customer inquiries when needed.
- Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
- Handles and processes customer purchases and returns relating to products and services and may use a point-of-sale system. Assists customers with transactions.
- Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.
- Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
- May verify pre-sort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balance.
- Checks and set post office stamp-vending machines and postage meters.
- Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
- In addition, may assign and clear accountable items.
- Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch, or station.
- Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes.
- Follows established safe work methods, procedures and safety precautions while performing all duties.
- Performs other duties as assigned.
Deputy Operations Manager-Security
Janus Global Operations
01.2018 - 01.2019
- Managed all aspects of planning, scheduling, organizing, and assessing the performance of assigned security personnel.
- Ensured that all task order personnel abided by the contract mandated standards of conduct, standard operating procedures, policies, guidelines, and rules as described in the Statement of Work.
- Solely responsible for the Manning Table of Organization (MTO) for over 250 personnel
- Scheduled all work and R&R rotations to ensure consistency and accuracy to reduce cost and avoid airline ticket changes.
Deputy Project Manager-Operations
Triple Canopy
01.2017 - 01.2018
- Focal point for all contractor personnel, including all support personnel (i.e., intelligence analysts, Emergency Medical Technicians (EMT’s), protective security specialists, guard force personnel, vehicle and equipment technicians/mechanics, etc.).
- Ensured that contractor provided personnel selected for leadership positions / labor categories executed their responsibilities efficiently and effectively.
- Assessed performance of the protective security details and ensuring proper behavior of all contractor-provided personnel, whether on or off duty.
- Ensured that all necessary contractor support of details was planned, provided, and maintained to allow the details to perform without a decrease in required performance.
- Ensured on-time delivery of security detail support (personnel and equipment)
- Served in an administrative capacity to support the Regional Security Office.
- Provided managerial oversight of all Tactical Operation Center activity for Triple Canopy employees.
Operations Chief
Triple Canopy
01.2016 - 01.2017
- Assisted the Tactical Coordinator (DS Agent) with coordination of all protective operations.
- Managed the day-to-day operations of the Operations Cell within the Tactical Operations Center (TOC)
- Evaluated threatening situations and appropriately called for deployment of the Emergency Response Team (ERT) and Explosive Detection K-9 (EDD) teams.
- Operated communications equipment, monitored and relayed radio traffic, effectively controlled various protection nets.
- Communicated with entities outside of the protection cell with a variety of voice- and text-based communications technology including local cell phone, regional, and global satellite phone, tactical military radio, and UHF/VHF radio.
- Capable of blending information provided through the PTL system using knowledge of the missions and other intelligence pertaining to the mission to paint the best possible situational awareness picture upon shift arrival.
- Worked closely with the PTL operators to gain a strong working knowledge of the software and hardware system that tracked movements of all American Diplomatic Missions
- Prepared daily and weekly reports as requested by supervisory chain-of-command; ensured protective details submitted required mission paperwork prior to the start of a mission.
- Briefed senior U.S. Embassy personnel on all security related matters.
Operations Security Specialist
SOC LLC
01.2014 - 01.2016
- Coordinated with U.S. Embassy Security Officers, Detail Leaders, and various external agencies to create a continuous flow of information regarding current and ongoing operations.
- Safeguarded information coming into the Tactical Operation Center to stay abreast of the current situation.
- Monitored incident and threat reporting and appropriately called for deployment of proper response teams.
- Tracked and documented Personal Security Detail and Coalition Forces movements.
- Coordinated closely with other Security/Emergency Operation Centers to ensure accuracy of information and establish a common operating picture.
- Maintained and controlled files for correspondence, internal policies, standard operating procedures, reports, and directives
- Worked closely with other internal security entities to gain a strong working knowledge of the software and hardware system used to track incoming threatening munitions and locations of all government and contractor personnel.
Training Instructor
O’Gara Training and Services
01.2011 - 01.2014
- Provided daily instructions of embassy guard force operations to a multitude of diverse nationalities.
- Established, conducted, and evaluated training scenarios to enhance the capabilities of embassy guard force personnel to superior levels.
- Managed firing ranges, and supervised weapons qualification training.
- Ensured all equipment, weapons, ammunition, and materials were on hand for training.
- Explained range safety regulations and conducted safety briefings.
- Instructed personnel in nomenclature, weapon disassembly, weapon operation, weapon stoppages, and immediate corrective action for small arms weapons.
- Inspected small arms weapons to ensure that weapons are clean, lubricated, and in proper operating condition.
- Maintained weapons qualification with Glock, M4, shotgun, M249 and M240B
U.S. Army (Retired)
02.1986 - 12.2007
- (Job description information available upon request)
Education
BSc - Business (Finance)
Liberty University
06.2009
Skills
- Excellent customer service skills
- Strong organizational and time management skills
- Strong verbal and written communication skills
- Problem solving
- Adaptability
- Scheduling
- Risk Management
- Resource allocations
- Forecasting
- Safety procedures
- Personnel management
Security Clearance
Secret Security Clearance
Timeline
In Plant Solutions Specialist (Buyer)
MSC Industrial Supply
03.2023 - 10.2023
Operations Manager
FedEx Ground
08.2022 - 12.2022
PSC
United States Postal Service, (USPS)
05.2021 - 06.2022
Deputy Operations Manager-Security
Janus Global Operations
01.2018 - 01.2019
Deputy Project Manager-Operations
Triple Canopy
01.2017 - 01.2018
Operations Chief
Triple Canopy
01.2016 - 01.2017
Operations Security Specialist
SOC LLC
01.2014 - 01.2016
Training Instructor
O’Gara Training and Services
01.2011 - 01.2014
U.S. Army (Retired)
02.1986 - 12.2007
Rural Carrier Associate, (Part-Time)
United States Postal Service, (USPS)
- 05.2024
BSc - Business (Finance)
Liberty University