JAMES MORAN
HENDERSON,Nevada
Summary
Accomplished Table Games Floor Supervisor with a proven track record, enhancing team performance and boosting table game revenue through strategic initiatives and effective training. Skilled in table management and customer service, I excel in maintaining game integrity and fostering strong guest relations. My efforts have significantly increased player engagement and compliance, showcasing my ability to drive results and ensure a top-notch gaming experience.
Overview
35
35
years of professional experience
Work History
Table Games Floor Supervisor
Station Casinos
HENDERSON, Nevada
08.2024 - Current
- Supervised a team of dealers, enhancing overall performance and reducing game disputes by through effective training and mentoring
- Implemented strategic scheduling to optimize staff coverage during peak hours, resulting in an increase in table game revenue and improved customer satisfaction
- Monitored game integrity and compliance with regulations, successfully ensuring zero compliance violations during inspections per year
- Developed and executed promotional events that increased player engagement by and boosted attendance at table games within months
- Collaborated with management to analyze player feedback, leading to the introduction of new table games that attracted a diverse clientele and increased foot traffic in the casino
- Conducted table game audits
- Developed and maintained positive relationships with players
Table Games Floor Supervisor
The Mirage
Las Vegas, Nevada
01.1990 - 07.2024
- Ensured safe, clean, and enjoyable gaming environment for all patrons
- Verified chip money balances, confirmed supporting documentation and distributed credits
- Coordinated with security staff to address suspicious behavior or cheating incidents
- Conducted audits of table inventories, chip counts, and drop boxes
- Enforced gaming rules and protocols to maintain integrity of all games
- Maintained friendly and welcoming demeanor while interacting with guests at all times
- Exchanged cash for chips according to established procedures
- Developed strong relationships with regular patrons through excellent customer service skills
- Operated various table games, such as Dice, Craps, Roulette and 21
Education
Diploma - General Studies
Turner/Carroll High School
Buffalo, New York06.1966
Skills
- Table Management
- Table game operation
- Customer service
- Inventory control
- Game knowledge
- Cash Handling
- Supervisory Skills
- Fraud detection
- Guest Relations
- Team Management
- Casino regulations
References
Available upon request
Languages
English, Fluent
Timeline
Table Games Floor Supervisor
Station Casinos
08.2024 - Current
Table Games Floor Supervisor
The Mirage
01.1990 - 07.2024
Diploma - General Studies
Turner/Carroll High School