James Moran III
Feasterville-Trevose
Summary
Experienced and safety-focused engineering and maintenance professional with a strong background in the rail transportation industry. Skilled in track, mechanical, and infrastructure maintenance, equipment inspections, diagnostics, and repair. Adept at ensuring compliance with federal safety standards and company protocols. Strong problem-solving skills, teamwork, and attention to detail in high-pressure environments. Committed to maintaining operational excellence, minimizing downtime, and supporting efficient, on-time rail service. Dedicated to team success and high work quality standards. Excellent organizational skills and attention to detail. Motivated to learn, grow, and excel in the industry by assisting with essential tasks for the community's well-being.
Overview
8
8
years of professional experience
Work History
C&S Helper/Trainee
Amtrak
06.2022 - 12.2024
- Performed manual labor and project approved jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Used equipment properly to avoid workplace hazards or injuries.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Enhanced educational goals by furthering the knowledge of my department with a hands on training program that involved both hands on graded practicals and written tests.
- Was taught and mentored on extensive knowledge of the railroad with on-track guidance that involved the signals, tracks, and their conditions, signals, switches, blueprints such as signal, track circuits, and switch prints.
- Trained in Maximo, EAM(Enterprise Asset Management System)
FT Service Associate
Giant Food Stores
02.2022 - 06.2022
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Restocked dairy and refrigerated products efficiently while ensuring product rotation
- Maintained and restocked dairy shelves and coolers, ensuring proper rotation and freshness
- Assisted customers with locating products and answered questions with a friendly genuine attitude
- Retrieved and organized carts from parking lot to maintain store safety and cleanliness
- Prioritized customer satisfaction by responding quickly to issues and concerns
Plumbing Helper/Drain Technician
Len the Plumber
02.2021 - 02.2022
- Participated in ongoing training and professional development opportunities to stay current with industry trends and best practices.
- Reduced project delays by maintaining an organized inventory of tools and supplies needed for each job.
- Supported efficient workflow by keeping track of project schedules and ensuring deadlines were met consistently.
- Demonstrated commitment to quality workmanship by using proper techniques and adhering to industry standards throughout all tasks performed.
- Assisted plumbers in assembling pipe sections, tubing, and fittings using couplings, clamps, screws, bolts, cement, plastic solvent, or soldering equipment.
- Ensured client satisfaction with timely completion of tasks and attention to detail in repairs.
Water Restoration Specialist Home Insurance Sales
Roto-Rooter Plumbing & Sewer Drain Cleaning
04.2019 - 02.2021
- Evaluated the location thoroughly in order to find the location of the water damage as well as mold damage.
- Conducted mold testing along with testing for other dangerous fungi or bacteria and inspected environmental conditions to prepare for remediation projects.
- Supported proposals by preparing scope of work, bid paperwork and fee schedules.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved customers problems, improved operations and provided exceptional client support.
- Give my expert advice to clients that are in desperate need of water restoration; as well as give them every possible option to reach a resolution to the issue at hand.
Water Restoration Technician
Roto-Rooter Plumbing & Sewer Drain Cleaning
02.2019 - 04.2019
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Operated heavy machinery in order to perform in the clean-out process of houses damaged by water, sewage, and mold.
Customer Service Associate
Wawa
01.2018 - 05.2018
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Educated customers on promotions to enhance sales.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
YMCA Maintenance
Greater Philadelphia YMCA
04.2017 - 01.2019
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Education
High School Diploma -
MaST Community Charter School
1800 Byberry Road, Philadelphia, PA 1911606-2018
Skills
- Heavy Equipment Operation
- Conscientious
- Excellent communication skills
- Hand and power tools
- Team-player that can also work independently
- Testing and troubleshooting
- Continuous learning attitude
- Professionalism and ethics
- Active learner
- Heavy lifting
- Excellent communication
- Punctual and reliable
- Adaptability and dependability
Timeline
C&S Helper/Trainee
Amtrak
06.2022 - 12.2024
FT Service Associate
Giant Food Stores
02.2022 - 06.2022
Plumbing Helper/Drain Technician
Len the Plumber
02.2021 - 02.2022
Water Restoration Specialist Home Insurance Sales
Roto-Rooter Plumbing & Sewer Drain Cleaning
04.2019 - 02.2021
Water Restoration Technician
Roto-Rooter Plumbing & Sewer Drain Cleaning
02.2019 - 04.2019
Customer Service Associate
Wawa
01.2018 - 05.2018
YMCA Maintenance
Greater Philadelphia YMCA
04.2017 - 01.2019
High School Diploma -
MaST Community Charter School
Similar Profiles
Olivia PhillipsOlivia Phillips
Business Information Security Officer (BISO) at AmtrakBusiness Information Security Officer (BISO) at Amtrak
Paul DavisPaul Davis
Sr. Director, Digital Technology Operations at AmtrakSr. Director, Digital Technology Operations at Amtrak
Wade U. DavisWade U. Davis
MACHINIST at AmtrakMACHINIST at Amtrak
Nina McGuireNina McGuire
Commercial Cleaner at S&S Cleaning INCCommercial Cleaner at S&S Cleaning INC
Edward BenoitEdward Benoit
Sr. Data Analyst at Portnoff Law AssociatesSr. Data Analyst at Portnoff Law Associates