JAMES MORANTUS

Quality Assurance and Program Management:

• Oversaw product quality control for 150+ different Sports programs per quarter
• Conducted over 50+ league audits per quarter to ensure product quality meets brand standards.
• Curated league experiences based on audits and customer feedback to increase customer retention and acquisition.

Team Leadership and Development:

• Oversaw the hiring, training and performance evaluation of 200+ part-time staff per season.
• Fostered a positive work culture, and provided mentorship and coaching to team members.
• Supervised the Staffing Manager
• Supervised 11 Sports Commissioners

Customer Service and Relationship Management:

• Addressed and resolved all individual customer issues related to on-field experience including incident reports and customer complaints.
• Responsible for maintaining and building relationships with over 25 sponsor bars

Sales:

• Focused on membership sales, onboarding new members, and member retention.
• Grew the membership base from 0 to 3,000+ members during the 2023-2024 calendar year.

Operational Excellence:

• Involved in permit acquisition, staffing, and strategic program planning across Boston for soccer, basketball, volleyball and pickleball pickup games.
• Planned, scheduled and published programs for 1,200+ Pickups, 10+ Tournaments, and 5+ Happy Hours per quarter.

Program Management:

• Collaborated with national teams of 7 US cities to analyze Quarterly performance data to refine offerings and increase user engagement.
• Trained local teams of 12+ Daily Program Staff to deliver outstanding on-site experiences.

Customer Experience:

• Provided exceptional customer service, by resolving all member inquiries promptly and proactively.
• Gathered on field feedback to continuously improve product quality and increase member retention.

• Gathered user feedback and iterate on designs, resulting in improved user satisfaction and product adoption.
• Developed comprehensive UI/UX design systems, including style guides, patterns, and wireframes, to enhance user experience and streamline workflows.
• Worked closely with engineering, sales, marketing, and support teams to ensure seamless integration of design solutions and optimal product functionality.

• Delegate and track the workload of a team of 17, focusing on accuracy and meeting tight deadlines
• Lead and organize analyses totaling 100 to 200 invoices per week and periodically use the data to create high level reports for upper management
• Train new hires on daily processes and internal systems to function efficiently within the team

• Work with sales representatives and current/ prospective clients to determine customer needs and offer effective solutions
• Utilize company tools and databases to perform cost analysis for pricing requests that meet company's margin standards
• Lead and organize analyses totaling 100 to 200 invoices per week and periodically use the data to create high level reports for upper management

• Recruited, interviewed, and hired sales account executives to help penetrate the market in the Boston area
• Trained new account executives with field training seminars, sales training seminars and team building activities
• Mentored new hires in developing pitch scripts to have effective sales calls and meetings, and to meet weekly sales quotas
• Continued to build client accounts in the Boston market and helped the branch manager meet weekly sales goals

• Coordinated marketing events in areas of high consumer traffic to present Verizon products and services
• Identified a target market share by district and developed selling strategies that increased regional client accounts by 10 percent
• Forged relationships with existing clients while building new clientele to exceed personal weekly sales quotas by 15 percent
• Collaborated in team meetings to inform members of new customer strategies, sales targets, and to create new partnerships