James Moreci
Los Gatos,CA
Summary
To work as a product designer and offer creative innovative expertise.
Overview
10
10
years of professional experience
Work History
Specialist
Apple
Los Gatos
09.2018 - 04.2025
- Delivered exceptional customer service daily, achieving top scores in feedback ratings.
- Maintained composure in high-pressure situations to ensure client satisfaction.
- Developed strategies to enhance store performance and customer experience.
- Collaborated with peers to drive revenue through product and service sales.
- Demonstrated extensive knowledge of stock and products for accurate customer recommendations.
- Exceeded manager expectations consistently in customer approval rating reviews.
- Achieved annual goals for store sales metrics, contributing to overall growth.
- Assisted in developing strategies to increase customer satisfaction levels.
- Celebrated five-year milestone of dedication to the organization.
Server and Cashier
Corner Bakery Cafe
Saratoga
04.2016 - 09.2018
- Provided quality customer support on a daily basis
- Quickly and courteously resolved all guest problems and complaints
- Displayed a positive and friendly attitude towards customers and fellow team members
- Managed bakery inventory, organized supplies, and stocked products
- Inspected and ensured products served to customers are fresh and stored under hygienic conditions
- Knowledge of products helped customers select a satisfactory choice.
Volunteer Youth Leader
Awana
Los Gatos
08.2012 - 06.2017
- Helped children memorize and recite Bible verses
- Helped 3rd-6th grade youth with daily issues through counseling and mentoring
- Responsible for weekly announcements; Game scores, Raffle, and Awards
- Documented attendance and checked parents and students in and out
- Worked closely with church pastor to design youth mission
Education
BS - Industrial Design & Product Design
San Francisco State University
12.2024
AA Degree - Liberal Arts: Arts & Humanities
West Valley College
Saratoga, CA05.2021
Skills
- Creative problem solver
- Strong client relations
- Excellent communication skills
- Knowledgeable in technology
- Extensive knowledge of Apple products
- Personable and Approachable
- Flexible and open minded
- Learns quickly
- Reliable and punctual
- 3D modeling
- Prototype development
- Team collaboration
- Project management
Hobbies and Interests
- CAD Design
- Technology and Problem Solving
- Gaming
- Martial Arts Tricking
Timeline
Specialist
Apple
09.2018 - 04.2025
Server and Cashier
Corner Bakery Cafe
04.2016 - 09.2018
Volunteer Youth Leader
Awana
08.2012 - 06.2017
BS - Industrial Design & Product Design
San Francisco State University
AA Degree - Liberal Arts: Arts & Humanities
West Valley College