James Morgan
Baton Rouge,LA
Summary
Resourceful Project Manager with 20+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager
Clayton Homes
09.2021 - Current
- Oversee and collaborate all projects and service with team members, contractors, and customers.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Service Manager
Clayton Homes
10.2020 - Current
- Oversee all services to ensure that business needs are being met
- Responsible for the overall accountability of my department's business requirements
- Supervise customer service techs, admins, and Project managers
- Play an essential role in customer relations by providing efficient problem-solving and building lasting relationships.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Project Coordinator
Clayton Homes
01.2020 - Current
- Help create and install a working Welcome Home Program for all homes sold from the home center
- Coordinating with all contractors to set up, install, and complete delivery and build of each home
- Meeting with customers to confirm satisfaction with home and promote business.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Home Consultant
Clayton Homes
07.2018 - Current
- Sales representative helping families find homes for a better tomorrow
- Duties include meeting and greeting customers, building rapport, finding the customer's dream home, closing the customer, providing financing for the customer, and coordinating the build and delivery of the home.
- Conducted post-project follow-ups with clients, ensuring continued satisfaction with completed homes long after move-in day.
- Educated clients on sustainable building practices, promoting eco-friendly design choices whenever possible.
- Developed detailed project plans for each client, allowing smooth coordination among all parties involved.
- Collaborated with architects and designers to create innovative home solutions tailored to individual client needs.
VMF Outside Field Manager
Vanderbilt Mortgage and Finance Inc
08.2003 - 07.2018
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Communication Specialist
Rockford Manufacturing
01.2000 - 01.2003
- Front Office Management
- Coordinated with engineering teams to address design issues, ensuring accurate fabrication of custom components according to specifications.
- Contributed to cost savings initiatives by identifying areas for process improvement and recommending changes where necessary.
- Upheld company standards for craftsmanship through consistent adherence to established guidelines for materials usage, tolerances, finishes.
- Performed routine maintenance on fabrication equipment, extending its lifespan and minimizing repair costs.
- Assisted in the development of new products by providing input on design, materials, and assembly methods.
- Increased customer satisfaction by ensuring timely delivery of high-quality fabricated components.
Manager
Hollywood Video Corp
01.1998 - 01.2000
- Store Location Management - Oversee the entire operations of a video store including supervising associates during business hours, finding and recruiting employees, training new hires, complying with local and state laws, developing policies and rules for the store.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
A.S - Sports Management
Pellissippi State Community College
B.D - Business Management
Maryville College
Maryville, TN01.2000
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Schedule Management
- Client Relations
- Customer Relations
- Staff Management
- Work flow planning
- Advanced problem solving
- Risk Management
Certification
Computer Skills Windows, Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher), Internet, AS400, LINK, GPS, Streets and Trips Software, Digital Photography, Salesforce, Service Path, Dispatch, Workday
Skillsexperience
- Communication
- Customer Service
- Relationship Building
- Business
- Organizing Meetings
- Business Practices
- Cash Management
- Construction Project Management
- Customer Data
- Customer Service Operations
- Customer Service Interface
- Design
- Ethical Compliance
- Ethical Decision Making
- IBM System (AS400)
- Income Statements
- Information Security
- Inventory Management
- Microsoft Outlook
- New Hire Training
- Oracle Enterprise Resource Planning (ERP) Systems
- Purchase Orders
- Reading
- Regulations
- Retail Asset Management
- Retail Link
- Sales
- Salesforce Platform
- Service Path Platform
- Construction Project Management (CPM) Platform
- Service Oriented
- Service Solutions
- Service Strategy
- Service Tracking
- Workforce Planning
- Homeowner Experience (HX) Platform
- Strategic Planning
- Account Management
- Training
- Customer Experience
- Recruiting
- Business Relationship Management
- Training and Development (HR)
- Sales and Marketing
- Leadership
- Customer Support
- Business Development
- Problem Solving
- Team Leadership
Activities
- Master Mason
- Deacon at First Christian Church of Baton Rouge
- Member of St Jean Vianney Men's Club
- Eastern Star
- Warrior Club Member
- Father
- Husband
- Assistant Scout Leader
References
Available upon request
Affiliations
- Master Mason
- St Jean Vianney Men's Club
- Warrior Foundation
- Eastern Star
Additional Information
I am a detailed professional looking for next step in my career.
Timeline
Project Manager
Clayton Homes
09.2021 - Current
Service Manager
Clayton Homes
10.2020 - Current
Project Coordinator
Clayton Homes
01.2020 - Current
Home Consultant
Clayton Homes
07.2018 - Current
VMF Outside Field Manager
Vanderbilt Mortgage and Finance Inc
08.2003 - 07.2018
Communication Specialist
Rockford Manufacturing
01.2000 - 01.2003
Manager
Hollywood Video Corp
01.1998 - 01.2000
A.S - Sports Management
Pellissippi State Community College
B.D - Business Management
Maryville College
Computer Skills Windows, Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher), Internet, AS400, LINK, GPS, Streets and Trips Software, Digital Photography, Salesforce, Service Path, Dispatch, Workday
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