James Morgan
Arlington,WA
Summary
Computer Network Technician with an extensive background in customer service and IT support. Experienced IT professional with 5+ years split between manager and technician. Extremely passionate about helping others and improving people’s lives.
Overview
6
6
years of professional experience
Work History
Fire Controlman Aegis Computer Network Technician
United States Navy
08.2019 - Current
- Managed and maintained the Aegis Weapon System local area network to ensure maximum reliability and minimum downtime for mission critical systems
- Installed and configured Cisco switches, IBM Bladecenter components, VoIP communications
- Administered the system utilizing Red Hat Enterprise Linux, monitoring the status of network and virtual machines, setting up users, changing passwords, editing permissions
- Restored NAS, SAN, and critical computer programs from backup
- Diagnosing and resolving problems quickly and efficiently while documenting the troubleshooting process.
ACNT Work Center Supervisor
United States Navy
01.2023 - Current
- Oversaw the completion of maintenance and troubleshooting for the work center
- Assigned tasks that played to my personnel’s strengths, at the same time training those that didn’t feel confident in certain areas
- Worked with other work center supervisors to complete division level tasking with ease.
Custom Computer Solutions Specialist
Personnel Business
03.2018 - 08.2019
- Designed, assembled, and configured computer systems tailored to individual clients needs
- Provided post-assembly support as well as training on system use and maintenance.
Division Shipboard Calibration Supervisor
United States Navy
10.2022 - Current
- Responsible for overseeing calibration of gauges and switches for shipboard equipment completed by personnel
- Inventoried and sourced all calibration equipment
- Gave detailed training to ship personnel on shipboard calibration standards and calibration process.
Education
High school Diploma -
Palestine Highschool
Palestine, TX01.2019
Computer Science -
University of Texas at Tyler
Tyler, TX09.2017
Skills
- Cisco
- Linux
- Windows
- Troubleshooting
- Routing/Switching
- VLAN
- TCP/IP
- VMWare
- DNS
- DHCP
- MySQL
- NAS/SAN Management
- Team Management
Currentlystudying
CCNA, CompTIA A+, Google IT Support.
Timeline
ACNT Work Center Supervisor
United States Navy
01.2023 - Current
Division Shipboard Calibration Supervisor
United States Navy
10.2022 - Current
Fire Controlman Aegis Computer Network Technician
United States Navy
08.2019 - Current
Custom Computer Solutions Specialist
Personnel Business
03.2018 - 08.2019
High school Diploma -
Palestine Highschool
Computer Science -
University of Texas at Tyler