James Morgan
IT Infrastructure Director
Plantation
Work Preference
Summary
Senior Technology Executive and IT Infrastructure Director with a proven record leading enterprise digital transformation, cybersecurity governance, and large-scale cloud modernization in government environments. Currently directing $6M+ in technology programs for the Florida Department of Education; achieving a 72% infrastructure reduction, $250K+ in annual savings, and 99.98% uptime across statewide mission-critical systems. Leads 20 IT professionals across development, infrastructure, and security; partners directly with CIO, CISO, and senior leadership to align technology strategy with organizational mission. Active TS/SCI clearance with deep expertise in NIST 800-53, RMF, enterprise risk management, vendor management, change management, and federal compliance frameworks. CISSP and PMP in progress (2026).
Determined Technology Leader with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel, and operational facets. Expertly balanced targets with resources and optimized long-term success.
Successful Information Technology business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Results-driven business professional known for delivering impactful consulting services. Adept at identifying business needs and implementing tailored strategies. Renowned for fostering team collaboration and adapting to evolving business environments.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
IT Business Consultant Manager
Florida Department of Education: Division of Early Learning
08.2023 - Current
- Spearheaded enterprise IT strategy and digital transformation for a statewide government division — directing cloud modernization, cybersecurity governance, DevOps operations, and infrastructure services supporting thousands of Florida residents. Managed $6M Azure program and $1.2M+ annual capital portfolio.
- Directed $6M Azure modernization initiative using Azure DevOps CI/CD and IaC; partnered with CIO, CISO, and Infrastructure Director on enterprise strategy, risk roadmaps, and vendor management — reduced server footprint 72% and generated $250K+ in annual savings.
- Orchestrated cross-functional IT organization of 20 professionals across development, database administration, and desktop support; established performance management, training programs, and SLA governance frameworks.
- Transformed enterprise cybersecurity posture — overseeing vulnerability management, identity governance, Microsoft Defender suite operations, network security, server patching, SSL lifecycle, and DR/service continuity planning.
- Initiated automated helpdesk tracking system increasing first-call resolution 35%; managed 10,000+ annual service requests with full SLA compliance across statewide government systems.
- Conducted comprehensive SQL Server job audit retiring 27% of redundant processes; established centralized SharePoint/DevOps knowledge systems strengthening change management and operational transparency.
- Presented monthly executive briefings to CIO and CISO covering infrastructure performance, cloud migration progress, risk mitigation, and cost optimization outcomes.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
Military Intelligence Officer (Retired)
U.S. Army
05.2012 - 04.2025
- Directed intelligence operations and strategic planning for 4,798 soldiers across the 53rd IBCT Brigade; produced all-source intelligence assessments (HUMINT, SIGINT, IMINT, OSINT) for senior command decision-making.
- Managed classified LAN/WAN network infrastructure and multi-domain communications architectures on NIPR, SIPR, and JWICS; operating under DoD RMF, STIG, and NETCOM cybersecurity policies.
- Led EOD Platoon operations involving IED defeat, CBRNE response, and classified C2 systems — developing leadership, operational planning, and high-stakes decision-making capabilities directly transferable to executive IT leadership.
- Maintained meticulous records and documentation of all collected intelligence materials for future reference.
- Participated in strategic planning sessions, contributing valuable insights based on current intelligence trends.
- Managed sensitive compartmented information programs, ensuring strict compliance with security protocols and safeguarding critical assets.
- Developed comprehensive threat assessments for high-priority targets, leading to successful mission execution.
- Leveraged various technical systems to intercept enemy communications, resulting in crucial insight into enemy tactics.
- Enhanced intelligence analysis by implementing innovative data collection and processing techniques.
Security Manager / ISM Delegate
Florida Department of Education
02.2023 - 08.2023
- Represented DOE in statewide security governance forums; collaborated across 30+ initiatives to align enterprise security posture with state and federal standards.
- Authored 106 security policies aligned with NIST 800-53 and FL 60GG (566+ pages); produced 240-page ISM Guidance Manual and 107 Defender for Cloud job aids; establishing enterprise data security and compliance baselines.
- Identified 125 untracked application endpoints and onboarded into vulnerability scanning; established 1,100+ compliance documentation repositories improving audit readiness and information management.
- Led CSIRT incident response exercises as incident commander; assessed, procured, and implemented enterprise security tooling aligned with organizational risk management strategy.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Investigated incidents and wrote reports.
Systems Project Analyst / System Administrator
Florida Department of Education
06.2022 - 02.2023
- Designed and deployed full Microsoft Defender security platform across enterprise infrastructure; Endpoint, Identity, Cloud, Cloud Apps, Office 365, IoT, Sentinel, and Information Protection.
- Directed $5M device integration project onboarding 2,397 devices to Microsoft cloud: architected Intune security baselines, Autopilot profiles, Conditional Access policies, and endpoint security frameworks.
- Eliminated legacy KACE endpoint management systems generating $243,486 in annual savings; produced 120+ operational policies and an Enterprise Administrators Guide supporting long-term IT infrastructure management.
- Developed innovative solutions to complex problems, resulting in increased overall project effectiveness.
- Cultivated a positive working environment for team members, resolving conflicts promptly, and promoting collaboration at all levels.
- Optimized testing protocols by integrating simulations into diagnostic and validation tasks.
- Analyzed data (using MS Defender for Cloud, Tagus, Qualys, Carbon Black, MS Sentinel One, Reliaquest, and more), presenting samples to engineers.
Education
B.S. - Criminology & B.S., Religion
Florida State University
Tallahassee, FL05.2017
Associate of Arts - Liberal Arts And Sciences
Tallahassee Community College
Tallahassee, FL 05.2001 -
Skills
IT Strategy & Governance: Enterprise roadmap development, multi-year capital planning, CIO/CISO advisory, technology-mission alignment, information systems management
Cloud Transformation: Microsoft Azure modernization, CI/CD & IaC via Azure DevOps, hybrid infrastructure design, $6M program delivery, service continuity planning
Cybersecurity Governance: NIST 800-53, RMF, STIG, CoMMon, ATO, enterprise vulnerability management, CSIRT leadership, network security, data security, policy development
Team & Vendor Leadership: 20-person IT organization, contractor management, vendor management, SLA governance, change management, $12M capital asset oversight
Infrastructure & Cloud Platforms: Azure, Entra ID, Intune, M365, Windows Server 2012–2022, Linux, VMware, Hyper-V, LAN/WAN, VPN, network infrastructure, SQL Server, Active Directory
Operational Excellence: 9998% uptime, 10,000 annual service requests, DR/service continuity planning, PowerShell automation, Agile/DevOps, 45% incident response improvement
Additional Skills include:
Business development
Project management
Customer service management
Senior Security analysis
Performance improvement
Planning and execution
Solution implementation
Operations management
Professionalism
Disaster recovery planning
Certification
CompTIA Security+ CE
Leadership Competencies
- IT Strategy & Governance: Enterprise roadmap development, multi-year capital planning, CIO/CISO advisory, technology-mission alignment, information systems management
- Cloud Transformation: Microsoft Azure modernization, CI/CD & IaC via Azure DevOps, hybrid infrastructure design, $6M program delivery, service continuity planning
- Cybersecurity Governance: NIST 800-53, RMF, STIG, ConMon, ATO, enterprise vulnerability management, CSIRT leadership, network security, data security, policy development
- Team & Vendor Leadership: 20-person IT organization, contractor management, vendor management, SLA governance, change management, $1.2M+ capital asset oversight
- Infrastructure & Cloud Platforms: Azure, Entra ID, Intune, M365, Windows Server 2012-2022, Linux, VMware, Hyper-V, LAN/WAN, VPN, network infrastructure, SQL Server, Active Directory
- Operational Excellence: 99.98% uptime, 10,000+ annual service requests, DR/service continuity planning, PowerShell automation, Agile/DevOps, 45% incident response improvement
Executive Impact
- Spearheaded $6M Azure cloud modernization program in partnership with Microsoft; migrating legacy EFSM infrastructure using CI/CD pipelines and IaC via Azure DevOps; executed ahead of schedule with zero service disruption.
- Reduced on-premise server footprint 72% (32 to 9 servers), generating $250K+ in annual savings through strategic infrastructure consolidation; targeting further reduction to 8 servers by FY2026.
- Maintained 99.98% uptime and full service continuity across hybrid Azure, M365, Entra ID, Intune, Exchange, and Windows Server environments supporting statewide government services.
- Eliminated 200+ high and critical vulnerabilities to zero across web applications, servers, endpoints, and identity systems; achieving full enterprise security baseline compliance and audit readiness.
- Directed $1.2M+ annual capital asset portfolio; oversaw vendor management, contract negotiations, procurement, and budget forecasting across infrastructure and cloud services.
- Recruited, developed, and led a 20-person cross-functional IT organization spanning developers, DBAs, and desktop support; delivering statewide technology programs serving thousands of Florida residents.
- Developed 40+ PowerShell automation scripts saving 150+ labor hours monthly; reduced incident response time 45% through infrastructure visibility and change management improvements.
- Ranked #1 of 220 employees (Division of Early Learning, 100th percentile) and Top 3 of 4,400+ DOE employees (~99.9th percentile) for enterprise collaboration; reflecting executive-level coordination across security, infrastructure, and development teams.
Certifications And Education
- CompTIA Security+ CE, DoD 8570/8140 IAT Level II Compliant
- CISSP, In Progress, 2026
- PMP, In Progress, 2026
- B.S., Criminology, Florida State University, 2017-05-01
- B.S., Religion, Florida State University, 2017-05-01
- A.A. with Honors, Tallahassee Community College, 2014-05-01
Clearance
Active TS/SCI Clearance
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Business Consultant Manager
Florida Department of Education: Division of Early Learning
08.2023 - Current
Security Manager / ISM Delegate
Florida Department of Education
02.2023 - 08.2023
Systems Project Analyst / System Administrator
Florida Department of Education
06.2022 - 02.2023
Military Intelligence Officer (Retired)
U.S. Army
05.2012 - 04.2025
Associate of Arts - Liberal Arts And Sciences
Tallahassee Community College
05.2001 -
B.S. - Criminology & B.S., Religion
Florida State University