James Morlu
IT Professional/Cloud Engineer
Minneapolis,MN
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
IT Infrastructure Risk Analyst
Access Bank Head Office
Monrovia
03.2021 - 03.2023
- Conducted risk assessments to identify and evaluate potential threats to the organization's operations, personnel, assets and reputation ,Including Data Centers.
- Coordinated with vendors for procurement of IT products or services as needed.
- Built disaster management and recovery plans for different types of financial emergencies
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Produced detailed reports outlining current levels of risk exposure across all areas of the organization.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Evaluated security protocols to ensure compliance with internal policies and external regulations.
IT Support Specialist
Absolute Technologies Consultancy
01.2020 - 03.2021
- Monitored system performance to ensure optimal operations.
- Installed software applications as requested by customers.
- Maintained an inventory of all IT equipment in the organization.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Configured workstations, networks, servers and printers for end users.
- Developed procedures for installation, configuration and testing of IT products.
- Created user accounts and configured settings in Active Directory.
- Assisted colleagues with complex IT problems or inquiries.
Education
Certified Solution Architect
Amazon Web Services
Certified IT Security Analyst
Google
07-2024
Certified IT Support Professional
Google
06-2024
Certified System Administrator
Google
05-2024
Certified Technical Support Specialist
Google
05-2024
Bachelor of Arts - Sociology
United Methodist University
Monrovia08-2022
Certificate Computer Science
YMCA
03-2016
Skills
- Risk mitigation strategies
- Information Security
- Incident Management
- Internal Controls
- Problem-solving abilities
- Effective Communication
- LInux, Windows
- Active Directory
- Cloud Computing
- Software
- Hardware
- IT Security
- Network Admin
- Virtualization
- Server Management
Timeline
IT Infrastructure Risk Analyst
Access Bank Head Office
03.2021 - 03.2023
IT Support Specialist
Absolute Technologies Consultancy
01.2020 - 03.2021
Certified Solution Architect
Amazon Web Services
Certified IT Security Analyst
Google
Certified IT Support Professional
Google
Certified System Administrator
Google
Certified Technical Support Specialist
Google
Bachelor of Arts - Sociology
United Methodist University
Certificate Computer Science
YMCA
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