James Morris
Owego,NY
Summary
Detail-oriented Operations Manager with over 20 years of experience in facility maintenance, customer relations, scheduling, and strategic business planning. Proven ability to lead cross-functional teams, streamline processes, and ensure high standards of service delivery. Skilled in leveraging strong communication and technical expertise to drive operational efficiency, foster collaboration, and exceed organizational goals. Adept at aligning day-to-day operations with broader company objectives to deliver measurable results and positive business outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Operations
Global Industrial Services
02.2011 - Current
- Directed daily operations across 6 branch locations with a combined team of 192 employees, ensuring operational efficiency and performance standards.
- Provided strategic leadership, support, and professional development for five Area Managers, fostering strong team dynamics and accountability.
- Managed budgets, payroll, expenses, and accounts, maintaining financial controls and meeting cost-saving objectives.
- Led the onboarding and launch of new client accounts, managing logistics, staffing, and integration for smooth transitions.
- Negotiated contracts and agreements with vendors, suppliers, and stakeholders to secure favorable terms and long-term partnerships.
- Designed and implemented comprehensive company-wide safety programs, ensuring compliance and a culture of workplace safety.
- Developed, implemented, and refined operational policies and procedures to align with organizational goals and standards.
- Fleet vehicle and equipment procurement, including asset liquidation, Tracking programs, DOT guidelines
- Prioritized and organized service operations, demonstrating effective problem-solving and task management to meet customer needs.
- Championed continuous process improvement and team motivation by leading through example and promoting a results-driven culture.
- Collaborated with Human Resources on recruitment and hiring, with direct responsibility for selecting candidates for leadership and mission-critical roles.
Sales Manager
Matthews Auto Group
01.2009 - 01.2011
- Spearheaded new and used vehicle sales, consistently exceeding dealership goals for volume, profitability, and customer satisfaction.
- Recruited, hired, trained, and led a high-performing sales team, fostering a competitive and customer-focused culture.
- Oversaw inventory management for new vehicles, aligning stock with market demand and dealership sales targets to optimize profit margins.
- Directed advertising and marketing initiatives across TV, radio, and print platforms to drive showroom traffic and increase brand visibility.
- Coached and mentored sales staff to meet manufacturer training standards, sales performance metrics, and customer service expectations.
- Implemented processes to streamline operations, improve customer experience, and increase retention.
Automotive Sales Consultant
Matthews Auto Group
01.2006 - 01.2009
- Specialized in fleet vehicle sales, delivering tailored solutions for commercial clients and securing high-volume contracts.
- Negotiated pricing and financing options, aligning customer needs with dealership goals while ensuring customer satisfaction and profitability.
- Demonstrated in-depth knowledge of vehicle operations, specifications, and brand features, positioning products effectively to meet client needs.
- Managed all registration, title, and documentation processes, ensuring compliance and a seamless customer experience.
- Provided prompt and professional support by responding to customer inquiries via phone and email, fostering strong client relationships.
- Coached and mentored sales personnel, supporting individual development, improving performance, and helping team members meet or exceed sales targets.
Automotive Sales Consultant
Royal Auto Group
01.1999 - 01.2006
- Consistently exceeded sales goals, driving revenue growth and enhancing dealership market presence.
- Expertly negotiated vehicle pricing and secured financing solutions tailored to individual customer needs.
- Maintained a deep and current understanding of vehicle operations, features, and brand advantages to effectively educate and convert prospects.
- Managed all sales documentation, including registration and title paperwork, ensuring accuracy and compliance with regulatory standards.
- Delivered prompt and professional service by responding to customer inquiries via phone and email, contributing to high customer satisfaction and retention.
- Represented the dealership at industry trade shows, conventions, and networking events, identifying new business opportunities and expanding the client base.
- Conducted presentations and product demonstrations to clients, effectively communicating the value of vehicles and dealership services.
- Earned Salesman of the Year honors two consecutive years (2004 & 2005) for outstanding performance in sales volume, customer satisfaction, and overall contribution to dealership success.
Retired Chief
Owego Fire Department, Village of Owego
03.2003 - 06.2024
- Served as the Fire Chief for a volunteer department of nearly 300 personnel, providing strategic leadership and operational oversight.
- Elected President of the Board of Directors, playing a key role in guiding department governance and long-term planning.
- Oversee and manage the Village fire department budget, ensuring responsible allocation of resources and alignment with community needs.
- Direct all emergency response operations, ensuring timely, effective, and safe service delivery to the public.
- Lead and coordinate training programs for all fire personnel, ensuring readiness and compliance with local, state, and federal standards.
- Developed and implemented all Standard Operating Procedures (SOPs) related to safety and fireground operations.
- Ensure full compliance with OSHA regulations, annual physical requirements, and other state-mandated certifications.
- Actively report to and collaborate with the Village Board, advising on departmental needs, incidents, and policy matters.
- Maintain current certifications through ongoing training, including state and federal coursework in emergency management and fire operations.
- Foster strong interagency relationships, working closely with law enforcement and emergency management partners.
- Lead community outreach and fire prevention initiatives, including education programs in local schools and public safety events.
Education
High School Diploma -
Owego Free Academy
Owego, NY01.2000
Skills
- Leadership by Example
- Strategic Planning & Execution
- Effective Communication
- Problem Solving
- Customer Relations
- Multitasking & Organization
- Computer & Technical Proficiency
- Dedication to Excellence
- Reliable & Trustworthy
- Community-Oriented
- Team Leadership & Development
Accomplishments
- Fire Chief, Village of Owego Fire Department
2013 – Present
Lead department operations and training for a 300-member volunteer fire service; oversee safety, compliance, and community response. - Board Member, Tioga County Agricultural Society
2021 – Present
Support planning and execution of community events, including the Tioga County Fair and agricultural initiatives. - Co-Chair, Owego Hose Team
2016 – 2021
Directed operations and public engagement for this historic firefighting competition and preservation group. - Member, American Legion Post 401
Ongoing
Actively involved in supporting veterans' programs and community service initiatives. - Coach/Volunteer, Owego Junior Football League
2018 – 2020
Mentored youth athletes and supported operations of community football programs. - Volunteer, Tioga County Boys & Girls Club
Ongoing
Assist with youth programming, fundraising, and mentorship. - Coach/Volunteer, Owego Little League
Ongoing
Support youth baseball through coaching, field maintenance, and community events.
Certification
- ICS-100; Introduction to the Incident Command System (ICS)
- ICS-200; ICS for Single Resources and Initial Action Incidents
- ICS-300; Intermediate ICS for Expanding Incidents
- ICS-400; Advanced ICS
- ICS-700; National Incident Management System (NIMS) an Introduction
- ICS-800; National Response Plan (NRP) an Introduction
- Commanding the initial response (National Fire Academy)
- Executive Skills series (National Fire Academy)
- Leadership III series (National Fire Academy)
- Strategy and tactics (National Fire Academy)
- Unified Command for catastrophic incident
Timeline
Director of Operations
Global Industrial Services
02.2011 - Current
Sales Manager
Matthews Auto Group
01.2009 - 01.2011
Automotive Sales Consultant
Matthews Auto Group
01.2006 - 01.2009
Retired Chief
Owego Fire Department, Village of Owego
03.2003 - 06.2024
Automotive Sales Consultant
Royal Auto Group
01.1999 - 01.2006
High School Diploma -
Owego Free Academy
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