James Morton
Indio,CA
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Assistant Banquet Manager
JW Marriott Desert Springs Resort & Spa
2023.10 - Current
- Promoted an inclusive workplace environment that fostered teamwork and camaraderie among staff members.
- Maximized use of available resources by reallocating labor where necessary during peak times or slow periods at events.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Oversaw inventory management, reducing waste and optimizing cost efficiency.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Food and Beverage Manager
BlueStar Resort & Golf
2021.12 - 2022.11
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Maintained highest standards for beverage quality and service.
- Implemented new drink policies, reducing over-pouring by [Number]%.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
Banquet Captain
Renaissance Esmeralda Resort & Spa
2016.01 - 2020.10
- Performed cost-benefit analysis for corporate and social events.
- Managed budgeting and invoicing for both large and small-scale events.
- Served meals to customers according to established guidelines.
- Liaised with catering department about event changes and implemented requested adjustments.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Replenished condiments and other supplies at tables and service bars.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Beverage Manager
Fantasy Springs Casino
2014.10 - 2016.01
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Integrated service and team management strategies to boost business profits.
- Purchased beverage stock and handled all inventory needs.
- Limited portion sizes and used garnishes to control food costs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed all day-to-day operations within budgeted guidelines.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Complied with health and safety regulations.
- Resolved customer complaints involving food or beverage quality and service.
Banquet Captain
JW Marriott Desert Springs Resort & Spa
2008.05 - 2016.01
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Oversaw balancing of cash registers, reconciled transactions.
- Reviewed pricing and ordered beverage ingredients and supplies.
- Set schedules for staff by planning and designating shifts and hours.
- Managed employees throughout preparation and service of up to 1,500 guests per day.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Education
Associate of Arts - General Studies
College of The Desert
Palm Desert, CA06.1994
Skills
- Staff Leadership
- Guest Services
- Staff Management
- Employee Development
- Inventory management
- Beverage preparation
- Point of sale knowledge
- Wine service
- Microsoft Word/Excel
- MICROS Point of Sale
- Property Management Systems
- Guest Satisfaction
Timeline
Assistant Banquet Manager
JW Marriott Desert Springs Resort & Spa
2023.10 - Current
Assistant Food and Beverage Manager
BlueStar Resort & Golf
2021.12 - 2022.11
Banquet Captain
Renaissance Esmeralda Resort & Spa
2016.01 - 2020.10
Assistant Beverage Manager
Fantasy Springs Casino
2014.10 - 2016.01
Banquet Captain
JW Marriott Desert Springs Resort & Spa
2008.05 - 2016.01
Associate of Arts - General Studies
College of The Desert
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