James Moseley
Chicago Heights,IL
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
I am dedicated, committed, and determined to succeed!
Overview
8
8
years of professional experience
Work History
Crew Chief
Portillos Restaurant
New Lenox, IL
04.2021 - 06.2024
- Conducted regular performance reviews to ensure quality standards were met.
- Assisted in the development of training materials for crew members.
- Ensured compliance with company policies, procedures, and safety regulations.
- Organized and coordinated crew schedules to maximize productivity.
- Managed daily operations of team members to ensure efficient and successful completion of tasks.
- Coordinated with crew to increase task productivity and communication.
- Supervised staff duties, providing direction and oversight to drive safe and efficient operation.
- Facilitated communication between crew members and upper management to address concerns and feedback.
- Led training sessions for new hires on equipment operation and safety procedures.
Lead Sandwich Maker
Panera Bread
Mokena, IL
01.2019 - 03.2021
- Supervised junior staff members during their shifts.
- Provided excellent customer service by taking orders accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Performed daily maintenance of equipment such as slicers, ovens, grills.
- Managed cash register operations according to established procedures.
- Trained new employees on proper sandwich-making techniques and procedures.
- Monitored product quality and freshness throughout shift.
- Ensured that all sanitation guidelines were followed at all times.
Head Line Cook
Wing Stop
New Lenox, IL
02.2016 - 12.2018
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Addressed any issues or concerns raised by staff during shifts.
- Developed strategies to improve operational efficiency and productivity.
- Coordinated scheduling of kitchen staff to meet business needs while maintaining labor cost goals.
- Supervised kitchen staff in the preparation of all menu items, ensuring freshness and quality of ingredients.
- Provided feedback to team members on their performance levels.
- Enforced company policies and procedures in a consistent manner.
- Ensured proper stock levels were maintained throughout the shift.
- Coached employees on interactions with customers to drive exceptional service.
Education
Some College (No Degree) - Business Administration
Prairie State College
Chicago Heights, ILSkills
- Schedule Management
- Quality Assurance
- Training and mentoring
- Team Development
- Staff Training
- Crew Supervision
- Cash Drawer Balancing
- POS system knowledge
Timeline
Crew Chief
Portillos Restaurant
04.2021 - 06.2024
Lead Sandwich Maker
Panera Bread
01.2019 - 03.2021
Head Line Cook
Wing Stop
02.2016 - 12.2018
Some College (No Degree) - Business Administration
Prairie State College