James Moses
Lehigh Acres
Summary
Proficient Supervisor with expertise in employee training and team management. Implemented quality control measures that enhanced customer service and satisfaction. Experienced in inventory control and quality assurance, with a focus on compliance with safety protocols. Skilled Deli Manager effective in team leadership and customer service, seeking new opportunities for growth and increased responsibility.
Overview
16
16
years of professional experience
Work History
Fork Lift Driver
Costco
Fort Myers
11.2010 - 02.2025
- Operated forklifts to transport products within warehouse efficiently.
- Conducted routine safety checks on equipment and maintained cleanliness standards.
- Loaded and unloaded merchandise from trucks, ensuring proper placement in storage areas.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Assisted in inventory management by organizing stock and performing regular counts.
- Followed safety protocols to prevent accidents and ensure a secure working environment.
- Trained new staff on forklift operation and warehouse procedures effectively.
- Monitored product quality during handling to maintain Costco's high standards.
Deli Manager
Costco
Fort Myers
04.2017 - 02.2021
- Supervised daily deli operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members in food preparation techniques.
- Managed inventory levels and stock rotation for freshness and quality.
- Assisted customers with product selection and dietary inquiries, enhancing their overall shopping experience.
- Implemented health regulations to maintain a clean work environment.
- Coordinated schedules to optimize team workflow and service efficiency.
- Resolved customer complaints promptly, maintaining high levels of satisfaction with deli products.
- Acquired essential deli items to support efficient operations.
- Supervised deli staff to ensure efficient customer service.
Deli Supervisor
Coscto
Fort Myers
06.2015 - 04.2017
- Supervised daily deli operations ensuring quality and freshness of products.
- Assisted customers with product selection and provided meal preparation advice.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Conducted regular inventories of food supplies to maintain accurate records of stock levels on hand.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Produce Supervisor
Costco
Fort Myers
05.2014 - 05.2015
- Supervised daily operations of produce department ensuring freshness and quality.
- Trained staff on proper handling and storage of perishable items.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Resolved discrepancies between invoices and receipts against actual products received.
Front End Supervisor
Costco
Fort Myers
03.2012 - 04.2014
- Supervised front end operations to ensure efficient customer service.
- Trained and mentored cashiers on company policies and procedures.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Assisted in inventory management by tracking merchandise at the front end.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Window and Door Installer
Creative Door & Window
Fort Myers
01.2009 - 08.2011
- Installed windows and doors following safety protocols and manufacturer guidelines.
- Collaborated with team members to ensure efficient project completion.
- Communicated with clients to clarify project requirements and timelines.
- Secured windows and doors using screws, nails, bolts, and other fasteners.
- Assisted in loading, unloading delivery trucks with window, door materials.
- Used hand tools such as drills, saws, hammers, levels, tape measures.
Education
High School Diploma -
Indian Lake High School
Russells Point, OH05-2003
Skills
- Customer service
- Quality control
- Deli product packaging
- Display upkeep
- Employee supervision
- Food preparation
- Vendor negotiation
- Cash register counting
- Inventory control
Timeline
Deli Manager
Costco
04.2017 - 02.2021
Deli Supervisor
Coscto
06.2015 - 04.2017
Produce Supervisor
Costco
05.2014 - 05.2015
Front End Supervisor
Costco
03.2012 - 04.2014
Fork Lift Driver
Costco
11.2010 - 02.2025
Window and Door Installer
Creative Door & Window
01.2009 - 08.2011
High School Diploma -
Indian Lake High School