Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader Manager
AutoNation Ford Bradenton
Bradenton, FL
03.2007 - Current
Assigned and monitored daily tasks for team members.
Provided guidance, coaching, and feedback to team members.
Organized team meetings to discuss progress and challenges.
Developed strategies to increase productivity and efficiency of the team.
Implemented new processes and procedures as needed.
Created and maintained a positive work environment for employees.
Resolved conflicts between team members in a timely manner.
Ensured compliance with company policies and regulations.
Recruited, trained, and supervised new staff members.
Ensured that deadlines were met by setting realistic goals.
Identified areas where teams could improve their skillset.
Developed strategies to motivate employees in achieving goals.
Provided technical assistance when needed.
Monitored customer service standards across the organization.
Promoted a culture of collaboration within the team.
Facilitated communication between senior management and staff.
Fostered positive employee relationships through communication, training and development coaching.
Oversaw daily workloads and workflow for smooth operations.
Motivated team members to consistently achieve or exceed performance expectations.
Coached team for success by using corrective action processes.
Delegated work assignments and prioritized tasks.
Set goals for performance and deadlines to comply with company plans and vision.
Suggested various operational strategies to increase productivity.
Led regular team meetings to communicate current business trends and relevant updates.
Education
Associate of Applied Science -
Universal Technical Institute of Illinois
Lisle, IL
05-2006
Skills
Problem Resolution
Organization
Leadership
Excellent Communication
Data Management
Teamwork and Collaboration
Training & Development
Relationship Building
Team building
Team Management
Critical Thinking
Quality Assurance
Recordkeeping
Flexible and Adaptable
Maintenance & Repair
Affiliations
Hunting
Fishing
Hiking
camping
Accomplishments
Ford Certified Master Technician
Team Leader/shop forman
Was employee of the month in 2015
Certification
Ford Master Certified master technician in engine and steering and suspension