James M. Owens
Las Vegas
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Comoto Holdings
01.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Fulfillment Planning Manager
Comoto Holdings
01.2019 - 01.2020
- Monitored fulfillment dashboards to track labor usage, volume trends, and performance metrics
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
- Created new methodologies to improve planning process and results.
- Presented regular progress updates to senior leadership, highlighting successes as well as challenges encountered during project execution phases.
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Developed comprehensive project plans for successful execution, meeting deadlines and budget requirements.
- Planned resources, conducted costing activities, and managed bid and proposal phases.
Fulfillment Supervisor
Comoto Holdings
01.2016 - 01.2019
- Maintained shipping and delivery accuracy at 99.9% and ensured same-day shipping for orders
- Conducted performance reviews and managed team development through regular1:1s and training
- Maintained compliance with company safety policies and called violations to attention of management.
- Implemented continuous improvement initiatives to enhance productivity and service quality
- Coordinated with transportation providers to ensure timely delivery of shipments while minimizing costs associated with freight services.
- Collaborated with leadership to analyze metrics, identify root causes, and implement solutions
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback on their work contributions.
Fulfillment Team Lead
Comoto Holdings
01.2015 - 01.2017
- Balanced roles within the team and collaborated with supervisors to ensure operational efficiency
- Trained team members, monitored performance, and provided feedback through1:1s
- Maintained 5S standards and escalated unresolved issues to supervisors
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Fulfillment Team Member
Comoto Holdings
01.2014 - 01.2015
- Cross-trained in receiving, shipping, and inventory control processes
- Scanned products into inventory systems, conducted cycle count audits, and processed employee purchases
- Ensured product accuracy through detailed inspections and reporting
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Maintained a safe and clean work environment by adhering to safety procedures and routinely organizing warehouse space.
Operator
Temp Associates/RJK
01.2011 - 01.2014
- Maintained safety compliance, including lockout/tagout protocols and basic machine maintenance
- Handled packaging, lot generation, and sample-taking processes
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Tactical Security Officer
Strategic Protection Group
01.2008 - 01.2011
- Reduced crime opportunities through proactive safety checks and rule enforcement
- Managed team schedules and handled emergency responses
- Positioned tactical posts to ensure safety and order
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Sales Representative / Team Leader
DW Express
01.2007 - 01.2008
- Developed sales strategies and maintained a database of clients
- Conducted weekly team meetings and oversaw product distribution
Waiter
Skyway Drive-In
01.2003 - 01.2007
- Provided exceptional customer service by presenting menus, taking orders, and serving food
- Processed payments accurately and ensured customer satisfaction
Education
No Degree - Business Management
University of Akron
Akron, OHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff management
- Staff training/development
- Goal setting
- P&L management
Certification
- Lockout/Tagout Certified
- Experienced in5S and Safety Protocols
- Dale Carnegie Skills for success completion
- Dale Carnegie leadership training for managers completion
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
Timeline
General Manager
Comoto Holdings
01.2020 - Current
Fulfillment Planning Manager
Comoto Holdings
01.2019 - 01.2020
Fulfillment Supervisor
Comoto Holdings
01.2016 - 01.2019
Fulfillment Team Lead
Comoto Holdings
01.2015 - 01.2017
Fulfillment Team Member
Comoto Holdings
01.2014 - 01.2015
Operator
Temp Associates/RJK
01.2011 - 01.2014
Tactical Security Officer
Strategic Protection Group
01.2008 - 01.2011
Sales Representative / Team Leader
DW Express
01.2007 - 01.2008
Waiter
Skyway Drive-In
01.2003 - 01.2007
No Degree - Business Management
University of Akron
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