James Moyer
Davis,IL
Summary
Ambitious, dedicated and disciplined leader for over 20 years, who utilizes a proactive approach to plan and execute strategies for handling claims. Compassionate team leader, mentor and coach, encourages personal and professional growth for all to succeed. Consensus builder, encourages open and frank dialogue, engages multiple stakeholders in consistently achieving results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Field Claims Manager
Farmers Insurance Company
04.2023 - Current
- Oversight of field operations in eight states across the Northeast portion of the country
- Duties included making sure all mandatory training, performance evaluations, recruitment and training was completed timely
- Projects were often assigned to me to validate new reporting systems on reporting out key performance indicators
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
Virtual Claims Manager
Farmers Insurance Company
04.2021 - 08.2023
- Company Overview: They purchased MetLife P & C
- Continuing same role as below
- Also have been involved in all the Property Workstreams to merge two claims departments
Claims Director, Manager and Supervisor
Metropolitan Property and Casualty
01.2006 - 10.2021
- Oversight of an inside team and outside team that handles claims from Catastrophe and other weather-related events
- This included communication with other FCO's to develop a work plan for the claims to be assigned to our unit
- Additionally, I managed through a liaison Independent Adjusters that would handle a large volume of claims in a short period of time
- Duties did expand in 2009 to manage two units in charge of reviewing and re-inspecting 3rd party estimates to ensure accuracy and consistency
- Additionally, as a Director, I had oversight of all claims not going to field in person handling
- These claims are adjusted at desk level virtually or with assistance of third parties
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
Claims Adjuster and Supervisor
Metropolitan Property and Casualty
07.1997 - 01.2006
- I started as a claims adjuster handling multiple types of losses, with a focus on liability and casualty claims
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- I partnered with several different units and developed a solid core of knowledge around claims investigations
- I was promoted to a Supervisor in the MDS and Total Loss area
- I then took a role as a Supervisor of AIU, and then moved to a Supervisor Homeowner Subrogation
- In each of these roles I increased my leadership and motivation skills
Sales Representative
Coca Cola Enterprises
06.1997 - 07.1998
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Assistant Store Manager
Sports and Rec Inc.
06.1995 - 06.1996
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor - Business Administration
Illinois State University
Bloomington, IL01.1995
Associates - Arts
Rock Valley Community College
Rockford, IL01.1992
Skills
- Microsoft Excel/Word/PowerPoint
- Excellent Negotiation Skills
- Customer Service
- Computer and Technical Savvy
- Organizational Skills
- Team Motivation
- Expense Control
- Insurance Regulations
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Critical Thinking
- Excellent Communication
- Decision-Making
Accomplishments
- 2000 Best of the Best Winner
- Recipient of several reward and recognition nominations
- Original member of MetLife's 'IF' Team
- Selected for Recognition Dinner with Bill Moore
- Prior Co-Chair of United Way Committee
- Prior committee member of Intern Program
- Participant in Diversity workshops and TYCTWD
- Top Talent participant in 2013
- Freeport office Diversity member 2014
- Co-Lead for MetLife P & C and Farmers claims integration
Designations
- API Designation, 12/01/06
- AIS Designation, 12/01/06
Certification
- CPR/AED Certification
Languages
English
Timeline
Field Claims Manager
Farmers Insurance Company
04.2023 - Current
Virtual Claims Manager
Farmers Insurance Company
04.2021 - 08.2023
Claims Director, Manager and Supervisor
Metropolitan Property and Casualty
01.2006 - 10.2021
Claims Adjuster and Supervisor
Metropolitan Property and Casualty
07.1997 - 01.2006
Sales Representative
Coca Cola Enterprises
06.1997 - 07.1998
Assistant Store Manager
Sports and Rec Inc.
06.1995 - 06.1996
Associates - Arts
Rock Valley Community College
Bachelor - Business Administration
Illinois State University