James Moyer
Huntsville
Summary
Dynamic retail professional with extensive experience at Sam's Club, excelling in visual merchandising and customer service. Proven ability to boost sales through effective promotional planning and team collaboration. Skilled in inventory management and staff training, fostering a positive work environment while ensuring optimal product availability and store appearance.
Overview
18
18
years of professional experience
Work History
Forklift Merchandiser
Sam's Club
03.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Developed merchandising strategy to efficiently move overstock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Shift Supervisor
CVS Pharmacy
07.2014 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted routine inspections to check quality and compliance with established specifications.
- Troubleshot equipment to reduce service calls and downtime.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Shift Supervisor
Rite Aid
09.2007 - 07.2014
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Coordinated project workflows for departments.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Troubleshot equipment to reduce service calls and downtime.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Education
Robert E Lee
Montgomery, ALSkills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Merchandise planning
- Visual merchandising
- Store maintenance
- Pricing and signage updates
- Sales techniques
- Retail sales professional
- Promotional planning
- POS systems
- Merchandising trends
- Plan-o-gram implementation
- Multitasking
- Time management
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team collaboration
- Decision-making
- Task prioritization
- Display building
- In-store event promotion
- Staff training
- Originality and creativity
- Seasonal decor
Timeline
Forklift Merchandiser
Sam's Club
03.2023 - Current
Shift Supervisor
CVS Pharmacy
07.2014 - 09.2022
Shift Supervisor
Rite Aid
09.2007 - 07.2014
Robert E Lee