James Mudrick
San Francisco,CA
Summary
Dedicated operations professional with a comprehensive background in optimizing efficiency within the elevator industry. With over 8 years of dedicated experience in elevator operations, I have successfully helped manage and enhance various facets of this specialized field. Proficient in overseeing day-to-day operations, implementing strategic maintenance plans, and ensuring regulatory compliance, I bring a strong foundation and understanding related to maintenance operations, safety protocols, and team coordination.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Coordinator4
CONFIDENTIAL ELEVATOR COMPANY
05.2015 - Current
- Exemplary at maintaining meticulous records, I spearhead the efficient functioning of a bustling elevator company, efficiently tracking service calls, inventory and operational metrics with a keen eye for detail
- Coordinate day-to-day operations orchestrating the seamless dispatch of technicians, management of service calls while also promptly addressing customer requests
- Serving as a linchpin between customers, technicians and sales, I establish and maintain clear lines of communication, helping foster collaboration while ensuring optimal coordination
- Independently manage the billing for the majority of service calls, consistently handling a monthly average exceeding $200,000
- Lead the management of elevator retrofit projects, those which are aimed at increasing operational safety.
Collections Manager
Nationwide Recovery Systems
11.2004 - 07.2010
- Managed a team of 15 collections specialists, providing guidance and support to ensure successful debt recovery efforts
- Developed and implemented new strategies for improving collections processes, resulting in a 20% increase in recovered debts within the first year
- Conducted regular training sessions for the collections team to ensure that all team members were up-to-date on industry best practices and company policies
- Maintained strong relationships with clients and worked to resolve any disputes or issues that arose
- Utilized data analysis to identify trends and areas for improvement, and to track the effectiveness of the team's collections efforts.
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA05.2016
Associate of Science - General Business
City College San Francisco
San Francisco05.2014
Skills
- Project Scheduling
- Conflict Mediation
- Personnel Resource Allocation
- Project Lifecycles
- Customer Invoicing
- Inventory Oversight
- Forecasting
- Process Implementation
- Data Analysis
- Resource Allocation
Certification
Google Project Management Certification, February 2023
Certification Overview
- Completed an intensive program covering various project management methodologies, including Agile, Scrum, and Waterfall.
- Gained comprehensive insights into project planning, execution, monitoring, and closure using diverse management approaches.
- Acquired practical skills in utilizing project management tools and software, adapting to the dynamic needs of different methodologies.
- Demonstrated proficiency in applying Google's project management principles to real-world scenarios, showcasing adaptability across methodologies.
Timeline
Operations Coordinator4
CONFIDENTIAL ELEVATOR COMPANY
05.2015 - Current
Collections Manager
Nationwide Recovery Systems
11.2004 - 07.2010
Bachelor of Science - Business Administration
San Francisco State University
Associate of Science - General Business
City College San Francisco