James Mullins
Lexington,Kentucky
Summary
Dynamic and results-driven retail leader with over 12 years of management experience in fast-paced environments. Proven track record in driving sales growth, enhancing customer satisfaction, and leading high-performing teams. Expertise in developing strategic merchandising initiatives, optimizing operational efficiency, and implementing training programs that foster employee engagement and retention. Strong analytical skills with the ability to leverage data to inform decision-making and improve store performance. Committed to delivering exceptional shopping experiences while achieving business objectives and cultivating a positive workplace culture. Seeking to leverage extensive retail expertise to contribute to the success of a forward-thinking organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Meijer
08.2024 - Current
- Provides direction related to operations, processes, and conditions of the store
- Plans, directs, and supervises the team in the day-to-day operation of the store
- Is responsible for the selection, training and development, and performance management for all team members in span of care
- Develops strategies to improve customer service, drives store sales and increases profitability
- Ensures customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient
- Ensures that all products and displays are merchandised effectively to maximize sales and profitability
- Forecasts staffing needs and develops recruiting strategy to provide optimal staffing in all areas
- Works in a manner that reflects the Meijer brand and values
- Purpose: Key responsibilities for this position include: Overall operations responsibility across food and general merchandise areas
- Management across the store of planograms, seasonal resets, and endcaps
- Engaging team members and leadership to provide the best possible shopping experience for our customers
- Creates a culture that drives positive team member engagement to retain talent as well as recruit new talent to meet forecasted staffing needs
- Identifying, selecting, and developing talent within the store
- Upholding the cultural standards and values via open, clear, and effective communication
- Assessing the financial results of the store, implementing, and executing appropriate business strategies to drive store profitability and results
- Developing strategies to improve customer service, store sales and profitability
- Ensuring customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient
- Ensuring that all products and displays are merchandised to maximize sales and profitability
- Being a strong community partner by cultivating relationships in the local community to support the Meijer brand
- What You’ll be Doing: Ability to assist the Store Director in running the overall store operations as needed
- Leads performance management activities for leaders and team members while making decisions on performance ratings, career development and promotion potential
- Attracts, selects, and retains a team that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion
- Responsible for daily communication with team, leading huddles to share financial performance, customer feedback, recognition, and other important information
- Drives candid and open communication within the store built on Meijer’s philosophy of Care and Accountability
- Communicates product freshness standards and ensures that processes and procedures are followed
- Responsible for all store operations in absence of the Store Director
- Verifies that all operations are run in a manner consistent with Meijer’s and local authorities’ Food Safety standards
- Through personal involvement, assist in creating a connection with the communities and customers we serve
- Delivers on key performance metrics which includes sales, shrink, labor, margin, total direct contribution, net profit, customer satisfaction, and safety
- Driver of new implementations/initiatives identified by store operations
- Remains informed and aware of the changing macro environment and customer desires and drives strategies to keep Meijer competitive
- Involved in daily DSD execution, backroom and salesfloor excellence
- Keeps current on competitive trends and strengths and weaknesses of current competitors
- Follows company merchandising planograms and uses 85/15 to design plans including (but not limited to) ordering, weekly ad set/seasonal assortments, displays & pricing
- You may perform other duties as assigned or required
- Demonstrates proactive/creative thinking and applies it to the business
Foods Line Leader
Meijer
10.2019 - 08.2024
- Was responsible for market-wide implementation and training of a new backroom inventory process
- Provides direction related to operations, processes and conditions of the entire Foods Area
- Plans, directs and supervises team leaders and team members in the day to day operation of the Foods Line Area
- Is responsible for the selection, training and development and performance management of the Team Leaders and Team Members
- Develops strategies to improve customer service, drives store sales and increases profitability
- Ensures customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient
- Ensures that all products and displays are merchandised effectively to maximize sales and profitability
- Forecasts staffing needs and develops recruiting strategy to provide optimal staffing in all areas
- Responsible for a team of 100+ associates and 6 Team Leaders.
Product Flow Line Leader
Meijer
02.2018 - 10.2019
- Was responsible for overnight supervision of store operations
- Maintained 100% ad item in stocks through grocery and general merchandise
- Implemented strategies to improve customer service, drive store sales, and increase profitability
- Created a new process for unloading trucks that improved efficiency by more than 30%
- Ensures customer needs are met, complaints are resolved and service is quick and efficient
- Maintains store appearance, product presentation, and company standards
- Responsible for a team of 25+ associates and 2 Team Leaders.
General Merchandise Line Leader
Meijer
07.2017 - 02.2018
- Responsible for all operations of the General Merchandise side of the store including Fashions and garden center
- Responsible for all operations of the store in absence of the store director
- Ensured that all products and displays are merchandised effectively to maximize sales and profitability
- Forecast staffing needs and developed recruiting strategy to provide optimal staffing in all areas of the General Merchandise Line
- Was responsible for the selection, training and development and performance management of the General Merchandise Team Leaders and Softlines Team Leader
- Responsible for team of 50+ associates and 5 Team Leaders.
Grocery Area Team Leader
Meijer
11.2013 - 09.2015
- Responsible for all operations of the Grocery, Dairy, Frozen, DSD receiving, and Salvage departments
- Responsible for Sales floor out of stock percentage, and back room organization
- Key contact for vendor inquiries/displays/planograms
- Achieved a market-low out-of-stock percentage for fiscal year 2016
- Responsible for a team of 20+ associates.
Promotions and Inventory Team Leader
Meijer
11.2013 - 09.2015
- Plans, directs and supervises team members in the day to day operations of the Pricing and Inventory department
- Delivers exceptional customer service by ensuring accurate retail pricing, inventory BOH and in-stock expectations are met or exceeded
- Responsible for all price changes and promotional signage
- Responsible for non-foods and non-softlines non-damaged returns
- Responsible to maintain backroom organization for all of General Merchandise including Pets and HBC, excluding Softlines
- Responsible for team of 12 associates.
Photo/Media
Meijer
02.2013 - 11.2014
- Plans, directs, and supervises team members in the day to day operations in the electronics and photo department
- Implements strategies to improve customer service, drive store sales, and increase profitability
- Ensures customer needs are met, complaints are resolved and service is quick and efficient
- Maintains store appearance with a focus on peak shopping hours, product presentation and company standards.
Education
High School Diploma -
George Rogers Clark
Winchester, KY05-2012
Skills
- POS system training
- Floor display designs
- Store operations
- Promotional planning
- Team Management
- Shrink management
- Inventory Management
- Payroll Management
- Documentation And Reporting
- Team Building and Leadership
- Sales Strategies
- Store Merchandising
Certification
FMI Certification - The Food Industry
Heartsaver CPR Certified
Powered Industrial Truck Trainer Certification
ServSafe Food Manager Certification
Timeline
Assistant Store Director
Meijer
08.2024 - Current
Foods Line Leader
Meijer
10.2019 - 08.2024
Product Flow Line Leader
Meijer
02.2018 - 10.2019
General Merchandise Line Leader
Meijer
07.2017 - 02.2018
Grocery Area Team Leader
Meijer
11.2013 - 09.2015
Promotions and Inventory Team Leader
Meijer
11.2013 - 09.2015
Photo/Media
Meijer
02.2013 - 11.2014
High School Diploma -
George Rogers Clark