James Mullins
Lexington,KY
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Meijer
08.2024 - Current
- Responsible for all Store Operations in absence of the Store Director.
- Walks store footprint multiple times daily for in-stock opportunities, cleanliness compliance, POG compliance, and floor care quality.
- Directly responsible for Dry Grocery, Dairy, Frozen Foods, Produce, Deli/Bakery, Meat/Seafood, and DSD Receiving departments.
- Responsible for the P&L performance of those areas, including Shrink, Labor, Sales, and Turnover metrics.
- Achieved market-high scores on internal Meijer Food Safety audits for fiscal year 2024.
- Was responsible for market-wide rollout and training of new backroom inventory management system in the Louisville/Lexington Market.
- 5 Direct-reports: Grocery Area Team Leader, Dairy/Frozen Team Leader, Deli/Bakery Team Leader, Produce Team Leader, and Meat/Seafood Team Leader.
- 55 Non-direct reports.
Foods Line Leader
Meijer
10.2019 - 08.2024
- This role was restructured into the "Assistant Store Director" role in August of 2024.
- Walks Foods/Perishables footprint multiple times daily to ensure standards are being met or exceeded with POG compliance, in-stock levels, merchandising, and cleanliness.
- Responsible for the Foods/Perishables footprint of the Store.
- Directly responsible for the Dry Grocery, Dairy, Frozen Foods, Produce, Deli/Bakery, Meat/Seafood, and DSD Receiving departments.
- Achieved Region-low out-of-stock percentage in Fiscal Year 2021 by ensuring accurate on-hand counts, and following guidelines in place to ensure accurate replenishment.
- Achieved a 200 basis point improvement vs LY (2022) in perishables shrink by refining daily processes and controlling production.
- Responsible for the P&L performance of my areas of responsibility, including Shrink, Labor, Sales, and Turnover.
- Direct-reports includes: Grocery Backroom Team Leader, Grocery Area Team Leader, Bakery Team Leader, Produce Team Leader, and Meat/Seafood Team Leader.
Product Flow Line Leader
Meijer
02.2018 - 10.2019
- Responsible for all overnight operations of the store.
- Ownership of all Grocery and General Merchandise "Live Load" freight and backstock.
- Recovered store conditions daily, including POG compliance, cleanliness, and opening business-ready.
- Created a new truck-unloading process that increased stocking productivity overnight by 50%.
- Helped reach a sales increase vs LY in Fiscal Year 2019 by 18%.
- Direct-reports included: Grocery Stocking Team Leader, General Merchandise Team Leader, and 30 non-direct reports.
General Merchandise Line Leader
Meijer
07.2017 - 02.2018
- Responsible for all operations in absence of the Store Director.
- Directly Responsible for all operations of the General Merchandise footprint of the Store, including Garden Center and Fashions.
- Walked the entire footprint of the store daily to ensure in-stock levels are met or exceeded.
- Decreased General Merchandise shrink by 120 BP in Fiscal Year 2017 by ensuring accurate on-hand counts, and thorough physical inventory counts.
- Direct reports include: Pricing/Inventory Team Leader, Planogram Team Leader, General Merchandise Team Leader, and Softlines Team Leader.
Grocery Area Team Leader
Meijer
09.2015 - 07.2017
- Responsible for all operations of the Grocery, Dairy, Frozen, DSD Receiving, and Salvage Departments.
- Responsible for sales floor out-of-stock percentage and backroom organization.
- Key contact for vendor inquiries/displays/planograms.
- Achieved a market-low out-of-stock percentage for fiscal year 2016.
- Responsible for a team of 20+ associates.
Promotions/Inventory Team Leader
Meijer
11.2014 - 09.2015
- Supervised team members in the day-to-day operations of the Pricing and Inventory departments.
- Ensured accurate retail pricing, inventory balance on hand, and in-stock expectations were met or exceeded.
- Responsible for all price changes and promotional signage.
- Responsible for non-foods and non-softlines NDRs (Non-Damaged Returns).
- Responsible to maintain backroom organization for all of General Merchandise including Pets, Health and Beauty, Hardlines, and Softlines.
- Responsible for a team of 12 associates.
Photo/Media Lead
Meijer
02.2013 - 11.2014
- Ran the day-to-day operations of the Photo lab/Wet Lab, electronics counter, and electronics department.
- Ensured customer needs are met, complains are resolved, and service is quick and efficient.
- Maintained store appearance with a focus on peak shopping hours, product presentation, and company standards.
Education
High School Diploma -
George Rogers Clark
Winchester, KY05-2012
Skills
- Store Operations
- Team Development
- Relationship Building
- Recruitment and Hiring
- Verbal and written communication
- Work Planning and Prioritization
Certification
- Food Retail Leader from FMI - The Food Industry Association
- ServSafe certified
- Heartsaver CPR certified
- Hilo/Industrial Lift certified trainer
Timeline
Assistant Store Director
Meijer
08.2024 - Current
Foods Line Leader
Meijer
10.2019 - 08.2024
Product Flow Line Leader
Meijer
02.2018 - 10.2019
General Merchandise Line Leader
Meijer
07.2017 - 02.2018
Grocery Area Team Leader
Meijer
09.2015 - 07.2017
Promotions/Inventory Team Leader
Meijer
11.2014 - 09.2015
Photo/Media Lead
Meijer
02.2013 - 11.2014
High School Diploma -
George Rogers Clark