James Murphy
Tallmadge
Summary
Sales Director with 20 years of experience in revenue operations and customer success across various industries. Expertise in driving strategic initiatives and streamlining processes to enhance customer satisfaction. Achievements include significant revenue growth and improved operational efficiencies.
Overview
19
19
years of professional experience
Work History
ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT
CLS Sustainable
Canton
03.2024 - 07.2025
- Identified prospects within large-scale for-profit and non-profit sectors.
- Conducted discovery meetings to assess customer needs and opportunities.
- Secured essential information and managed B2B relationships for proposal generation.
- Delivered formal presentations throughout proposal stages, securing Service Agreements.
SALES REPRESENTATIVE/TEAM LEADER
Astaze Management/United Energy Services
Fairlawn
10.2020 - 03.2024
- Executed in-field sales as an associate for Amazon and various solar companies.
- Mentored new hires in essential roles to drive performance and achieve results.
- Managed employee pipelines to enhance productivity through strategic implementation.
- Developed effective sales strategies to enter new markets and broaden customer base.
OWNER/OPERATOR
Voortman
Akron
01.2017 - 09.2020
- Purchasing and management of inventory and display for 56 store locations.
- Managed daily operations to ensure smooth workflow and efficient service delivery.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Increased route value by 5x through negotiation of additional space in 20 locations.
- Established strong relationships with suppliers to negotiate favorable terms and pricing.
DIRECTOR OF CHANNEL DEVELOPMENT
Kaplan University
01.2014 - 01.2016
- Negotiated partnerships with 27 BCBA institutions for Graduate Capstone field experience.
- Directed Maricopa County Community College partnership program to expand collaboration.
- Managed channel marketing initiatives to increase brand visibility and engagement.
- Coordinated training sessions for partners to improve product knowledge and sales techniques.
ASSOCIATE DIRECTOR OF GRADUATE ADMISSIONS
Kaplan University
01.2009 - 01.2014
- Managed teams of up to 30 advisors, driving consistent achievement of enrollment and start rate goals.
- Oversaw advisor coaching and program training to enhance team performance.
- Successfully piloted Military and First-Term Support Teams, improving resource accessibility.
- Fostered partnerships with external organizations to expand educational opportunities for students.
- Attended psychology conferences to establish B2B partnerships at the request of Academic Chairs and Deans.
- Maintained accurate sales forecasts and pipelines aligned with quarterly revenue objectives.
- Managed departmental budgets for efficient resource allocation across programs.
ADMISSIONS ADVISOR/TEAM LEAD
Kaplan University
01.2007 - 01.2009
- Collaborated with leads to identify and enroll students effectively.
- Mentored new hires while supporting teams of 5-7 advisors.
- Surpassed enrollment and start goals consistently.
- Reviewed applications for completeness and eligibility under university standards.
Education
Associates - Business Management
Kaplan University
Skills
- Engaging Customers
- Presenting Complex Topics
- Administrating CRM Systems
- Collaborating With Multiple Departments
- Growing B2B Partnerships
- Anticipating Customer Needs
- Creating Sales Processes
- Training Sales Teams
- Microsoft Office Suite
- Salesforce
- Zoom Info
- Mailshake
- CC Pulse
- Qfinity
References
Available upon request.
Timeline
ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT
CLS Sustainable
03.2024 - 07.2025
SALES REPRESENTATIVE/TEAM LEADER
Astaze Management/United Energy Services
10.2020 - 03.2024
OWNER/OPERATOR
Voortman
01.2017 - 09.2020
DIRECTOR OF CHANNEL DEVELOPMENT
Kaplan University
01.2014 - 01.2016
ASSOCIATE DIRECTOR OF GRADUATE ADMISSIONS
Kaplan University
01.2009 - 01.2014
ADMISSIONS ADVISOR/TEAM LEAD
Kaplan University
01.2007 - 01.2009
Associates - Business Management
Kaplan University