James Mutry

Led multidisciplinary teams across logistics, emergency preparedness, and IT support functions. Managed $1.5M+ in assets and streamlined procurement and compliance workflows, improving readiness and reducing delays by 15–25%. Delivered technical support for 77+ systems, resolved 50+ monthly tickets with a 95% first-time resolution rate, and reduced downtime by 20%. Drove 100% compliance with CDC/OSHA standards through team training and policy development. Recognized for high-impact leadership, operational excellence, and mission-focused problem-solving.

Implement and manage CI/CD pipelines using both AWS tools and other SDLC tools like Jenkins, GitHub repository, Docker, and Kubernetes with Agile methodology. Automate, and Implement systems to ensure reliability, scalability, availability, and performance to achieve business objectives.

- Assist the development team to meet acceptance criteria, gather, and document requirements, and lead code pipeline automation and Infrastructure-as-Code effort for multiple environments.

- Conduct incident evaluations, such as process management, CPU, and memory analysis to ensure seamless operations with minimal service interruptions.

- Setting Up and managing the operation of project development and test environments as well as software configuration management processes for the entire application development life cycle for customer business needs and processes.

- Assist in the migration of existing services from physical data centers to the AWS cloud.

- Update knowledge of company products and services to effectively provide customer support and service solutions.

- Collaborate and Support to establish multi-cloud cybersecurity architecture with a focus on proactive threat detection, security control enforcement, and incident response to maintain confidentiality, integrity, and availability of critical security systems.

Imaged and implemented organizational systems to new hires and existing users. Created two Linux servers for enhancing file sharing and production efficiency. Supported in ticketing system by assisting end users with resolution of configuration, application issues, and network troubleshooting.

- Provided support on networking services and protocols, such as TCP/IP, NIS, DNS, NFS, LDAP, FTP, SSH, SNMP, SSL, and HTTP.
- Built and administered Solaris Jumpstart and Linux Kickstart servers and processes aimed at automation and standardization of installation process, that led to 35% and 50% reduction in installation time and post-installation errors respectively.
- Migrated 50+ systems from legacy domain to new domain; configured all shared printers for adapting to changes.
- Managed users and groups, including use of a centralized directory for authentication such as LDAP Server, Active Directory. Examined and resolved tickets and requests in a timely manner.
- Created, configured and managed file systems, storage, such as permissions, encryption, ACL, including firewalls and SELinux configuration.
- Work collaboratively with Database Administrators on setup, maintenance and monitoring of database operations.
Assist business units against defined SLA with vendor evaluations including advice, direction for integration with existing application environment and tejchnical advice for business development.