Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Muzio

Gaylord,MI

Summary

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

18
18
years of professional experience

Work History

CNC Programmer

HB Carbide
12.2017 - Current
    • Operated CNC machines to produce precision components according to specifications.
    • Interpreted technical drawings and blueprints for accurate programming tasks.
    • Assisted in setup and calibration of CNC equipment for optimal performance.
    • Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
    • Participated in training sessions to enhance CNC programming skills and knowledge.
    • Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
    • Translated work orders and blueprints into machining parameters and plans.
    • Checked completed programs by running simulations and tests while preparing geometric layout of designs using task-specific software.
    • Collaborated with engineering teams to design and implement efficient manufacturing processes for new products.
    • Mentored junior programmers, sharing knowledge of best practices and industry standards in CNC programming.
    • Adapted quickly to new CNC technologies and software, ensuring company remained at forefront of manufacturing innovations.

Director of Environmental Services

Healthcare Services Group
11.2012 - 12.2017
  • Developed and implemented environmental policies to enhance sustainability initiatives.
  • Led cross-functional teams in achieving regulatory compliance and safety standards.
  • Conducted regular audits to assess environmental impact and identify improvement areas.
  • Mentored staff on best practices in environmental stewardship and compliance protocols.
  • Established training programs focused on enhancing team knowledge of environmental regulations and technologies.
  • Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
  • Managed hazardous materials inventory, ensuring proper storage, handling, and disposal procedures were followed.
  • Developed annual budgeting process that aligned resources with key strategic objectives in delivering desired results across various Environmental Services programs.
  • Reported on key performance indicators and presented outcomes to senior leadership, driving organizational awareness of environmental services impact.
  • Led training in sanitation and cleaning practices.
  • Supervised and directed daily work of team of 15 personnel.
  • Stored chemicals in compliance with OSHA regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Technical Support Advisor

Cellular One of East Texas
03.2007 - 11.2012
  • Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
  • Provided exceptional support via phone, chat, and email to enhance customer satisfaction and retention.
  • Documented solutions in knowledge base to facilitate team access to common troubleshooting processes.
  • Collaborated with engineering teams to communicate customer feedback for product enhancements and bug fixes.
  • Developed training materials that improved onboarding efficiency for incoming technical support staff.
  • Led initiatives to streamline ticket resolution processes, reducing average response time significantly.
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
  • Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
  • Served as primary point of contact for triaging technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.

Education

Certificate - Train The Trainer Course

Michigan Manufacturing Technology Center
Traverse City, MI
10-2024

Certificate - CAD/CAM Drafting 101

Alpena Community College
Alpena, MI
08-2021

Certificate of Technical Studies - Maintenance Data Systems Analysis

USAF Technical School
Wichita Falls, TX
06-1999

Skills

  • CNC programming
  • G-code expertise
  • Troubleshooting skills
  • Schematic reading
  • Attention to detail
  • Problem-solving abilities
  • Critical thinking
  • Analytical thinking
  • Production planning
  • Safety procedures
  • Program debugging
  • Teamwork and collaboration
  • Customer satisfaction

Timeline

CNC Programmer

HB Carbide
12.2017 - Current

Director of Environmental Services

Healthcare Services Group
11.2012 - 12.2017

Technical Support Advisor

Cellular One of East Texas
03.2007 - 11.2012

Certificate - Train The Trainer Course

Michigan Manufacturing Technology Center

Certificate - CAD/CAM Drafting 101

Alpena Community College

Certificate of Technical Studies - Maintenance Data Systems Analysis

USAF Technical School

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