Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
James Nai

James Nai

Indian Orchard,MA

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Positive and diligent Type professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering Number years of Industry experience paired with goal-oriented and performance-minded approach. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

38
38
years of professional experience

Work History

Property Management Supervisor

Gary Lewis Properties
  • Oversaw budget development for properties under management, aligning financial goals with operational needs.
  • Conducted regular property inspections to identify potential issues and address them before escalating into costly repairs.
  • Streamlined rent collection processes, resulting in increased efficiency and reduced delinquencies.
  • Provided exceptional customer service to prospective tenants during tours of available units, leading to higher conversion rates.
  • Facilitated successful move-ins and move-outs by coordinating with tenants, maintenance staff, and vendors as needed.
  • Implemented preventative maintenance programs to extend the life of property assets and minimize repair expenses.
  • Improved property curb appeal by collaborating with landscaping teams to maintain well-groomed grounds.
  • Coordinated with contractors for timely completion of maintenance projects, maintaining a safe living environment for tenants.
  • Trained new employees on company policies and procedures, ensuring consistency in property management practices throughout the team.
  • Developed strong relationships with tenants, fostering open communication channels to resolve concerns promptly.
  • Enhanced tenant satisfaction by addressing and resolving property maintenance issues in a timely manner.
  • Updated and enforced lease agreements in compliance with local laws, protecting both landlord and tenant rights.
  • Collaborated with legal counsel on eviction proceedings when necessary, adhering to strict legal guidelines throughout the process.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Maintained sufficient number of units market-ready for lease.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Jims Handyman Services

James Nai
09.1999 - Current
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
  • Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
  • Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for Number square foot facility.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Expanded clientele base through referrals from satisfied customers who praised my professionalism and attention to detail in executing various handyman tasks.
  • Completed repair jobs to restore functionality to electric and plumbing systems.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Responded to maintenance requests in Type property with great speed and efficiency.
  • Negotiated cost-effective solutions with suppliers/vendors for purchasing high-quality materials at competitive prices, benefiting both clients and my bottom line.
  • Conferred with contracted workers about needs and provided expertise in Type jobs and tool use.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Installed and maintained plumbing and HVAC systems.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Replaced worn or broken parts on machines and equipment.
  • Repaired and replaced pumps, valves and motors.

Custodian/Janitoral

Genesis/Heritage Hall Nursing Home
09.1986 - 06.1993
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Reported damages and hazardous conditions to management for further action.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
  • Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Performed timely snow removal and ice management during winter months for safe campus access.
  • Streamlined facility maintenance by promptly addressing minor repairs.
  • Managed pest control efforts within the facility by identifying problem areas and implementing appropriate solutions.
  • Improved indoor air quality by replacing filters on HVAC systems according to the recommended schedule.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Education

Putnam Trade School
Springfield Massachusetts
1984

Skills

I have done it all from Custodian work to Building Maintenance getting properties ready for HAP inspections to Springfield Housings inspections I painted A little concrete work to putting in toilets done it so long no how to get thing done

Timeline

Jims Handyman Services

James Nai
09.1999 - Current

Custodian/Janitoral

Genesis/Heritage Hall Nursing Home
09.1986 - 06.1993

Property Management Supervisor

Gary Lewis Properties

Putnam Trade School

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James Nai