James Naismith
Revenue Security Representative
Copperas Cove,TX
Summary
Highly adaptable and professional individual with over 10 years of experience in the electrical utility industry. Currently seeking a position within a reputable organization to further expand learnings, knowledge, and skills. Committed to making a significant contribution to the success of the company by leveraging expertise in the field.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Revenue Security Representative
A+T Electric Delivery
03.2022 - Current
- Investigate/eliminate any tampering or potentially hazardous situations in Killeen District
- Communicate and inform customers on a daily basis
- Identify power quality issues found out in the field
- Always practice a safe work performance
- Along with all Field Service Representative responsibilities
Field Service Representative
A+T Electric Delivery
08.2021 - 03.2022
- Respond to service orders in the Round Rock District such as Reconnects/disconnects
- Meter exchanges
- Read digital and analog meters accurately
- Check for dead, damaged or vacant meters
- Reseal meter bases
- Meter investigations
- Use voltage meter to properly inspect voltage
- Check for any tampering and work tampering procedures whenever necessary
- Precisely fill out each work order with exact readings and meter numbers
- Maintain a log of receipts of gas/equipment
- Maintain a routine on-call schedule once every 4 weeks
- Attend scheduled safety meetings every week
Field Supervisor
Q & R Inspections
07.2015 - 07.2021
- Manage a team of 7-9 Meter Technicians that replace electrical meters for A+G Electric Delivery
- Oversee each employee's; incomplete ratio, due dates on work orders, daily route, fleet maintenance, equipment safety, production rates, production entries
- Run random safety audits of each employee
- Delegate disciplinary actions as needed
- Interview candidates
- Recruit new employees
- Discharge current employees
- Host safety meetings
- Oversee inventory
- Replace an average of 20-25 electric meter per day
- Use voltage meter to properly inspect voltages
- Check for any tampering
- Read analog & digital meters accurately
- Precisely fill out each work order with exact readings and meter numbers
GENERAL LABORER
Budget Socket Wrench A Part
05.2014 - 07.2015
- Detailed vehicles for sale
- Assisted in auto sales
- Removed tires from rims with tire machine
- Separated various metals
- Recharged, cleaned up and resold batteries
- Operated forklift and Hopper
- Operated skid steer
JR ASSESSOR/DRIVER (Seasonally during storms)
Q & R Inspections
12.2011 - 07.2015
- Assisted to identify and evaluate damaged electrical facilities including primary wires, secondary wires, transformers, fuses, reclosers, poles, primary insulators, regulators and services
- Report damages back to necessary department
- Locate and sit on any unsafe hot lines to protect and unaware customers/pedestrians
CUSTOMER SERVICE REPRESENTITIVE
C7 Call Center
05.2013 - 05.2014
- Assisted Humana clients with prescription orders
- Answering in bound calls in a timely and efficient manner
- Maintaining organized customer records
Education
High School Diploma -
Crossroads High School
Copperas Cove, TexasSkills
- Security Understanding
- Microsoft Office
- Problem-Solving Techniques
- Conflict Resolution Techniques
- Security Understanding
Timeline
Revenue Security Representative
A+T Electric Delivery
03.2022 - Current
Field Service Representative
A+T Electric Delivery
08.2021 - 03.2022
Field Supervisor
Q & R Inspections
07.2015 - 07.2021
GENERAL LABORER
Budget Socket Wrench A Part
05.2014 - 07.2015
CUSTOMER SERVICE REPRESENTITIVE
C7 Call Center
05.2013 - 05.2014
JR ASSESSOR/DRIVER (Seasonally during storms)
Q & R Inspections
12.2011 - 07.2015
High School Diploma -
Crossroads High School
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