James Nally
Missoula,MT
Summary
Proven Carpenter Apprentice and hospitality professional with a track record of enhancing guest satisfaction and mastering carpentry techniques at Leighton Construction Group. Skilled in using both hand and power tools and exceptional at fostering customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Achieved OSHA compliance, demonstrating a commitment to safety and efficiency.
Overview
2
2
years of professional experience
Work History
Carpenter Apprentice
Leighton Construction Group
09.2023 - 06.2024
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Prepared materials accurately using hand and power tools to make precise cuts.
- OSHA 10 certified
Bell Captain
Xanterra Many Glacier Hotel
05.2023 - 09.2023
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Facilitated the smooth flow of guest arrivals and departures by effectively coordinating with other departments such as housekeeping and maintenance.
- Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills.
- Coordinated transportation services for hotel guests, ensuring timely arrivals and departures.
- Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
- Streamlined luggage handling process for faster check-ins and check-outs, resulting in increased guest satisfaction.
Server
Taos Ski Valley
11.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bell Attendant
Xanterra Many Glacier Hotel
06.2022 - 09.2022
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Escorted guests to assigned rooms and transported luggage.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
Education
High School Diploma -
Belmont High School
Belmont, MA06.2019
Skills
- Light Framing
- Cabinet installation
- Hand and power tools
- Heavy Lifting
- General carpentry
- Carpentry techniques
- Door and Window install
- OSHA Compliance
Timeline
Carpenter Apprentice
Leighton Construction Group
09.2023 - 06.2024
Bell Captain
Xanterra Many Glacier Hotel
05.2023 - 09.2023
Server
Taos Ski Valley
11.2022 - 04.2023
Bell Attendant
Xanterra Many Glacier Hotel
06.2022 - 09.2022
High School Diploma -
Belmont High School
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