James Nantin
Kapolei,USA
Summary
Leveraged strong communication and organizational skills to support team objectives and adapt to new tasks efficiently. Demonstrated reliability and work ethic by consistently meeting company goals and aligning with organizational culture. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Repair Dispatch Manager Hawaii Region
U-Haul
11.2023 - 03.2025
- Oversaw fleet equipment management to optimize operational efficiency. Coordinated repair efforts and implemented preventative maintenance strategies. Led initiatives aimed at improving equipment performance and longevity.
- Developed and managed relationships with service providers and repair vendors to enhance service delivery.
- Managed P&L invoicing processes and performed quality audits on work and repair documentation to uphold standards.
Area Facilities Manager
Diamond Parking Services
01.2022 - 10.2023
- Managed oversight of 48 facility operations to guarantee adherence to safety regulations and industry standards.
- Oversaw vendor partnerships to ensure quality service delivery in cleaning, landscaping, and security operations.
- Assessed tenant feedback to refine facility services, ensuring optimal tenant satisfaction.
Outside Sales Professional
Terminix
10.2020 - 01.2022
- Conducted thorough inspections of properties to document detailed descriptions and ensure accurate measurements for sales purposes.
- Evaluated project expenses to develop tailored service plan recommendations.
- Followed up with customers after service completion to assess satisfaction levels and cultivate new sales leads.
Location Manager Concierge
Hertz Rent-a-Car
09.2019 - 04.2020
- Directed development and implementation of training programs to enhance team performance and cohesion.
- Executed exceptional customer service strategies, enhancing customer satisfaction scores by 18% in the first quarter.
- Resolved escalated customer issues and requests, ensuring high-quality service delivery.
Assistant Operations Manager
Guam Ocean Park
03.2017 - 05.2019
- Directed $1.2 million water park reconstruction project, ensuring timely completion and adherence to budget.
- Developed and implemented training programs to enhance team members' customer service skills and up-selling techniques, supporting revenue growth.
- Formulated and instituted comprehensive operational procedures and emergency action plans to enhance organizational efficiency.
Restaurant Manager
Gekko Bar and Grill
05.2014 - 02.2016
- Delivered high-quality customer service through timely and professional resolution of patron issues..
- Fostered a culture of accountability through coaching on disciplinary actions and training.
- Drove successful implementation of new and existing policies, resulting in enhanced operational standards.
Maintenance Manager
Hampton Inn and Suites
02.2009 - 11.2012
- Managed preventive maintenance initiatives while training staff on safety and security standards to enhance workplace safety.
- Assisted in developing maintenance plans. Conducted inventory checks to support repair work. Helped maintain cost efficiency and productivity.
- Oversaw operations as manager on duty during weekends in absence of general manager.
Guest Relations / Front Office Manager
Grand Wailea Resort and Spa
04.2004 - 05.2007
- Oversaw daily operations for 780 rooms and suites, ensuring seamless coordination with all departments.
- Managed guest complaints during emergencies to uphold service excellence and guest satisfaction.
- Cultivated a results-driven team environment aimed at improving net promoter scores and overall productivity.
Education
MBA - Business Administration
International Business Management Institute
Berlin, Germany03.2019
GED -
McKinley High School For Adults
Kahului, HI05.2007
Skills
- Facilities Management
- Guest Relations Management
- Rooms Management
- Business Management
- Sales Management
- Leadership
- Communication
- Customer Service
- Payroll
- Food service
- Team Building
- Auditing
- Hospitality
- Scheduling
- Human Resources
- Accounts Management
- Profit & Loss Management
- Restaurant Management
- Customer Relationship Management
- Building and Auto Maintenance
- Operations Management
Certification
- OSHA 10 June 2023 to Present OSHA Certificate # 20-702095156
- Microsoft Outlook June 2019 to Present New Skills Academy Certificate # DK8MXIYI
- Microsoft Excel June 2019 to Present New Skills Academy Certificate # 5O1V75LP
- Microsoft Word June 2019 to Present New Skills Academy Certificate # DK8MXIYI
- Hawaii Food Handler May 2025 to May 2028 Food Service Prep Certificate # FSP421158
- Driver's License July 2019 to October 2027 Hawaii State
- Adult, Child, and Baby First Aid/ CPR/ AED May 2025 to May 2027 American Red Cross Certificate ID: 01TJMS1
Languages
Japanese - Fluent
Tagalog - Fluent
English - Expert
Timeline
Repair Dispatch Manager Hawaii Region
U-Haul
11.2023 - 03.2025
Area Facilities Manager
Diamond Parking Services
01.2022 - 10.2023
Outside Sales Professional
Terminix
10.2020 - 01.2022
Location Manager Concierge
Hertz Rent-a-Car
09.2019 - 04.2020
Assistant Operations Manager
Guam Ocean Park
03.2017 - 05.2019
Restaurant Manager
Gekko Bar and Grill
05.2014 - 02.2016
Maintenance Manager
Hampton Inn and Suites
02.2009 - 11.2012
Guest Relations / Front Office Manager
Grand Wailea Resort and Spa
04.2004 - 05.2007
MBA - Business Administration
International Business Management Institute
GED -
McKinley High School For Adults