James Napier
Senior Production Analyst
Nashville,TN
Summary
Experienced professional, showcasing a proven ability to collaborate effectively with team members and successfully manage multiple priorities. Constantly seeking new challenges to enhance effective time management and problem-solving expertise. Eager to find a role that will allow further development of these skills and make a meaningful impact.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Professional 1, Production
Humana
08.2024 - 04.2025
- Promoted from Production Technician, based on experience and tenure.
- Quality Assurance – Ensured accuracy and compliance of ID cards across multiple state contracts for Medicare and Medicaid.
- Problem Solving & Root Cause Analysis – Investigated and resolved complex data discrepancies through in-depth research, managing 50 or more cases per day.
- Cross-functional Collaboration – Worked closely with internal Humana teams and external vendors to resolve errors and maintain process integrity.
- Remote Work Efficiency – Demonstrated self-sufficiency and time management in a fully remote role.
- Communication Skills – Effectively communicated technical and procedural information across teams.
- Attention to Detail – Maintained high standards of accuracy for critical member-facing documents.
Production Technician 3
Humana
08.2018 - 08.2024
- Overseeing the accuracy of member ID cards so they could be issued appropriately. This covered multiple state contracts for both Medicare and Medicaid recipients.
- Multiple levels of research and problem-solving on the nature of potential errors on ID cards. This involved deep collaboration from the Humana side to our vendor site, which produced the cards.
- This was a work-from-home position that involved a great deal of self-sufficiency and independent research.
Inbound Contact Representative 2
Humana
07.2015 - 08.2018
- Took calls to assist Medicare members with their questions on benefits, claims, and grievances.
Package Handler
Amazon.com
11.2014 - 04.2015
- Loaded semi trucks for package deliveries.
- Picked items in a tight window for the purpose of packaging and delivering.
Service Assistant
Trover Solutions
11.2013 - 11.2014
- Assorting multiple files into various evidence packets for the purpose of insurance subrogation.
- Posting incoming payments regarding property and casualty claims.
- Reconciling misappropriated payments to equate to their proper lien amounts.
Education
Bachelor of Arts Degree - Art
The University of Louisville
Louisville, KY 08.2005 - 08.2009
Skills
- Strong expertise in health insurance systems
- Skilled in Microsoft Office suite
- Proficient in Adobe Creative Suite
- Effective multi-tasking
- Strong communication skills
- Data interpretation
Timeline
Professional 1, Production
Humana
08.2024 - 04.2025
Production Technician 3
Humana
08.2018 - 08.2024
Inbound Contact Representative 2
Humana
07.2015 - 08.2018
Package Handler
Amazon.com
11.2014 - 04.2015
Service Assistant
Trover Solutions
11.2013 - 11.2014
Bachelor of Arts Degree - Art
The University of Louisville
08.2005 - 08.2009
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