Summary
Overview
Work History
Education
Skills
Awards
Timeline
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JAMES NDEGWA

JAMES NDEGWA

Olympia,WA

Summary

Passionate about excelling in a challenging and dynamic environment that values creativity, hard work, commitment, and innovation. Eager to pursue additional professional training to enhance skills and gain relevant experience in environmental development. Proven track record of delivering exceptional customer service in a retail setting, ensuring customer satisfaction through accurate and efficient transactions. Seeking to leverage transferable skills in customer interaction and transaction management for a successful transition into a new field.

Overview

2
2
years of professional experience

Work History

Checkout Team Member

Walmart
08.2024 - Current
  • Established rapport with customers through genuine interaction, creating a welcoming and comfortable atmosphere at the checkout.
  • Supported store management by effectively resolving customer issues or concerns at the checkout.
  • Maintained accurate inventory levels at the front-end through efficient restocking of supplies and merchandising materials.
  • Collaborated with team members to ensure effective communication and smooth workflow within the department.
  • Streamlined transaction processes by accurately scanning items and applying appropriate discounts or coupons.
  • Handled high volumes of transactions with a focus on accuracy, reducing discrepancies in daily cash reconciliations.

Customer Attendant

Naivas Supermarket
01.2024 - 06.2024
  • Greeting Customers: Welcome customers as they enter the store. Offer assistance with locating products.
  • Providing Information: Answer customer inquiries about products, services, and store policies. Provide information on promotions and discounts.
  • Handling Complaints: Address and resolve customer complaints in a calm and professional manner. Escalate issues to higher management if necessary.
  • Processing Transactions: Assist customers with checkouts and returns. Operate the cash register and handle cash, credit, and debit transactions.
  • Customer Assistance: Help customers with special requests, such as locating specific items or providing product recommendations. Assist customers with heavy or bulky purchases.
  • Customer Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction. Collect feedback to improve services and customer experience.

Education

Certificate/K.C.S.E -

JG Kiereini High School
01.2023

Certificate/K.C.P.E - undefined

Thika Barracks Primary School
01.2019

Skills

  • Excellent Communication Skills
  • Attention to detail
  • Decision Making
  • Technical Skills
  • Compassion
  • Ability to prioritize and manage multiple tasks simultaneously
  • Patience and empathy

Awards

Associate of the Month

Timeline

Checkout Team Member

Walmart
08.2024 - Current

Customer Attendant

Naivas Supermarket
01.2024 - 06.2024

Certificate/K.C.P.E - undefined

Thika Barracks Primary School

Certificate/K.C.S.E -

JG Kiereini High School

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