JAMES NDUATI
Manager
Las Cruces,NM
Summary
Accomplished Business Owner and former Assistant Operations Manager at Walmart, adept in strategic planning and profitability enhancement, achieving a 97% growth in company share. Skilled in community relations and cost analysis, I excel in driving revenue generation and fostering team building, demonstrated by reducing turnover from 144% to 44%. Also a motivated business professional bringing 4 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting team members.
Overview
12
12
years of professional experience
Work History
Freight Brokerage Business Owner/Owner Operator
Rahisi Logistics Brks LLC
09.2020 - Current
- Consults with customers to assess needs and propose optimal solutions.
- Create documents of load plans, cargo cleanliness inspections, and transportation processes.
- Update clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Perform statistical analyses to gather data for operational and forecast team needs.
- Prepare annual budgets with controls to prevent overages.
- Interact well with customers to build connections and nurture relationships.
- Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implement business strategies, increasing revenue, and effectively targeting new markets.
- Fulfill customer shipping needs by completing all purchase orders and customer invoices.
- Provide elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Develop strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiate competitive rates with carriers, resulting in cost savings for customers.
- Expanded company''s network of reliable carriers, improving overall operational efficiency.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately to teams.
- Served as liaison between clients, carriers, and internal departments to ensure clear communication throughout shipment life cycle.
- Coordinate insurance coverage for goods and packages.
- Research target market to discover customer needs and analyze competitor trends.
- Implement innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
Walmart
03.2012 - 11.2020
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Enhanced employee management by developing schedules, tracking time
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all level
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Enhanced current operational strategies and recommend improvements
- Reduced store's shrink by limiting operational losses and adding more than $400K per year in operating profit margin
- Implemented Measures to reduce turn over from 144 % to 44% in one store and 118% to 76% another store.
- Maximized profits by reducing waste in payroll to reflect 100% weekly business needs and increased sales to 104%.
- Monitored KPIs to measure performance against goals
- Managed inventory levels and ensured timely replenishment of stock
- Collaborated with senior management on strategic plans for growth initiatives
- Developed strategies for improving employee engagement and morale.
- Implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
CO MANAGER
Walmart
03.2015 - 12.2015
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies promoting culture of efficiency and performance
- Applied performance data to evaluate and improve operations
- Analyzed and interpreted store trends to facilitate planning
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Protected store from loss or theft by setting and enforcing clear security policies
- Leveraged social media and brand marketing to achieve or surpass sales quota using mywalmart social
- Managed, hired and developed top talent to strengthen workflow and productivity
- Hired, and evaluated and also administered disciplinary actions
- Optimized staffing levels according to peak business hours and special events
- Coached and motivated teams, driving sales and delivering exceptional customer service
- Analyzed sales data reports to identify areas of improvement within the store environment
- Managed over 20 Salary Exempt members of management.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Master of Science - Data Analytics
New Mexico State University
Las Cruces, NM12.2025
Bachelor of Arts - Business Administration And Management
New Mexico State University
Las Cruces, NM05.2010
Associate of Arts - Business Administration
Dine' College
Tsaile, AZ05.2008
Skills
- Community Relations
- Training and development
- Excellent communication
- Coaching and mentoring
- Relationship building
- Conflict resolution
- Strategic planning
- Team building
- MS Office
- Customer service
- Data Analysis
Timeline
Freight Brokerage Business Owner/Owner Operator
Rahisi Logistics Brks LLC
09.2020 - Current
CO MANAGER
Walmart
03.2015 - 12.2015
Operations Manager
Walmart
03.2012 - 11.2020
Master of Science - Data Analytics
New Mexico State University
Bachelor of Arts - Business Administration And Management
New Mexico State University
Associate of Arts - Business Administration
Dine' College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursPaid time offStock Options / Equity / Profit Sharing401k matchWork from home optionHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsLanguages
English
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