JAMES NDUATI
Las Cruces,US
Summary
Accomplished Business Owner and former Operations Manager at Walmart. Expertise in strategic planning and profitability enhancement, resulting in a remarkable 104% growth in store's my share. Adept in community relations and cost analysis. Proven track record of driving revenue generation and fostering team building, evidenced by reducing turnover from 141% to 43% under a year. 4 Years of entrepreneurial experience, displaying motivation and dedication. Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
14
14
years of professional experience
Work History
Stocking 2 Coach
Walmart
09.2025 - Current
- leads, trains, and mentors hourly associates, setting clear expectations, assigning duties, and building an inclusive team environment.
- I oversee stocking and operational processes, ensuring merchandise presentation standards are met, seasonal transitions are smooth, and inventory flows efficiently.
Financial Performance: - The role involves reviewing and evaluating Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses to achieve sales and profit goals while mitigating shrink.
- Coaches model exceptional customer service standards and support initiatives to ensure customer needs, complaints, and issues are resolved effectively.
- Ensure compliance with all company policies, procedures, and ethical standards.
- Mentor team members to enhance performance and foster a collaborative environment.
- Implement training programs to improve employee skills and operational efficiency.
- Develop strategic plans to optimize workflow and reduce operational bottlenecks.
- Analyze performance metrics to identify areas for improvement and drive results.
- Facilitate communication between departments to streamline processes and enhance service delivery.
- Oversee daily operations, ensuring compliance with company policies and procedures.
- Lead initiatives to enhance customer satisfaction through effective team management.
Logistics Business Owner
Rahisi Logistics Brks LLC
09.2020 - 06.2025
- Consulted with up to 75 customers daily to assess needs and propose optimal solutions.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented 100% business strategies, increasing revenue, and effectively targeting new markets.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Cultivated and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Expanded company's network of reliable carriers, improving overall operational efficiency.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately to teams.
- Served as liaison between clients, carriers, and internal departments to ensure clear communication throughout shipment life cycle.
- Coordinated insurance coverage for goods and packages.
- Researched target market to discover customer needs and analyze competitor trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Manager/ Ass Store Manager
Walmart
03.2012 - 09.2020
- Managed over 50 employees at the same time
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Enhanced employee management by developing schedules, tracking time
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Enhanced current operational strategies and recommend improvements
- Reduced store's shrink by limiting operational losses and adding operating profit margin.
- Implemented Measures to reduce turn over from 141 % to 43% in one store and 118% to 76% another store.
- Maximized profits by reducing waste in payroll to reflect 100% weekly business needs and increased sales to 104%.
- Monitored KPIs to measure performance against goals
- Managed inventory levels and ensured timely replenishment of stock
- Collaborated with senior management on strategic plans for growth initiatives
- Implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Co Manager
Walmart
03.2015 - 12.2017
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies promoting culture of efficiency and performance
- Applied performance data to evaluate and improve operations and analyzed and interpreted store trends to facilitate planning
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Upheld the company's Open Door Policy: by meeting with Associates and listening to concerns researching issues.
- Protected store from loss or theft by setting and enforcing clear security policies
- Leveraged social media and brand marketing to achieve or surpass sales quota.
- Managed, hired and developed top talent to strengthen workflow and productivity
- Hired, and evaluated and also administered disciplinary actions
- Optimized staffing levels according to peak business hours and special events
- Coached and motivated teams, driving sales and delivering exceptional customer service
- Analyzed sales data reports to identify areas of improvement within the store environment
- Managed over 100 employees at the same time.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Managed over 10 Exempt Salary members of management.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Led HR/Personnel team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented customer feedback to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Supervised creation of exciting merchandising displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Master of Science - Data Analytics
New Mexico State University (Online Classes)
Las Cruces, NM12.2026
Bachelor of Arts - Business Administration And Management
New Mexico State University
Las Cruces, NM05.2010
Associate of Arts - Business Administration
Dine' College
Shiprock, NM05.2008
Skills
- Community Relations
- Excellent communication
- Relationship building
- Strategic planning
- Data Analysis
- Operations management
- Training and development
- Coaching and mentoring
- Conflict resolution
- Customer service
- Problem-solving
- Team leadership
Languages
English
Timeline
Stocking 2 Coach
Walmart
09.2025 - Current
Logistics Business Owner
Rahisi Logistics Brks LLC
09.2020 - 06.2025
Co Manager
Walmart
03.2015 - 12.2017
Operations Manager/ Ass Store Manager
Walmart
03.2012 - 09.2020
Bachelor of Arts - Business Administration And Management
New Mexico State University
Associate of Arts - Business Administration
Dine' College
Master of Science - Data Analytics
New Mexico State University (Online Classes)