James Nee
Ellicott City,MD
Overview
6
6
years of professional experience
Work History
Front of House Team Member
Chick-fil-A
Hanover, MD
08.2023 - 03.2024
- Communicated with kitchen regarding customer allergies, dietary needs, and other special requests.
- Cross-trained and oversaw new/current employees.
- Adhered to rules, safety procedures, and job responsibilities in teams and independently.
- Worked in tandem with Managers in accordance with store opening and closing procedures and checklists.
- Analyzed itemized inventory and inspected/stocked shelves with newly arrived products.
- Optimized storage areas for efficient use of space and cleaned facilities.
- Provided second-to-none customer service by answering questions about product location, price and availability.
- Operated cash registers with efficiently processed payments from customers.
Garage Door Technician
Overhead Door
Beltsville, MD
12.2019 - 07.2023
- Enhanced customer experience by delivering exceptional service and comprehensive problem-solving expertise.
- Recommended methods/resources for job completion onsite and in warehouse.
- Worked independently and with team members to deliver/install products in the field.
- Delivered comprehensive repair and porter services throughout Maryland, Virginia, and Washington D.C.
- Managed and recorded stocking and quantity of materials, including delegated tasks of organizing mechanical/electrical materials.
- Documented information regarding times, descriptions of tasks, and itemizing materials used.
Front Desk Agent
Springhill Suites By Marriott
Hanover, MD
03.2018 - 10.2018
- Provided courteous and efficient phone support by promptly addressing customer inquiries and effectively resolving any concerns.
- Supported guests by coordinating their check-in/check-out experience and arranging bookings for special events.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Ensured that all safety regulations were followed according to company standards.
- Input guest information into systems accurately and securely such as verifying ID and accuracy of charges during stay.
Education
High School Diploma - Essential Education
Old Mill High School
Glen Burnie, MD05-2014
Skills
- Interpersonal skills which interact with customers and team members effectively
- Can work in a high-volume customer and telephone request environment
- Ability to work in a team environment as well as independently
- Critical thinking capacity to research technical/functional issues and solutions
- Capable of multitasking and management of data entry and analysis
- Excellent written and oral communication skills
- Understanding and implementing of various safety protocols and strategies that adhere to them
- Cash Register Operations including Payment Collection and processing
- Merchandise Stocking, rotation, and product labeling
Accomplishments
- Managed itineraries on parts and goods and oversaw/participated in stocking and quality control for both customer services and product logistics.
- Maintained care and security of sensitive information and hospitable communication between the field, the office, and customers.
Timeline
Front of House Team Member
Chick-fil-A
08.2023 - 03.2024
Garage Door Technician
Overhead Door
12.2019 - 07.2023
Front Desk Agent
Springhill Suites By Marriott
03.2018 - 10.2018
High School Diploma - Essential Education
Old Mill High School