James Nelson
Union Grove,WI
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in parts identification and customer service at Putzmeister America. My proactive approach in training and problem-solving significantly improved process efficiencies. Skilled in SAP and fostering team collaboration, I have a proven track record of driving success and achieving goals.
Knowledgeable Senior Inside Parts Sales Representative with strong background in parts sales and customer service. Successfully managed inventory and ensured timely order fulfillment, contributing to increased customer satisfaction. Demonstrated ability to build lasting relationships and provide tailored solutions, enhancing client retention and sales growth.
Overview
25
25
years of professional experience
Work History
Senior Inside Parts Sales Representative
Putzmeister America
04.2015 - Current
- Assisted customers in finding appropriate parts promptly.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained extensive understanding of common problems and methods for repair.
- Reduced wait times for customers by expediting order processing and delivery schedules.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintain knowledge of all lines of equipment to provide correct parts information per needs.
- Created company policies, and training forms used in the CSG group.
- Traveled and provided parts book training for multiple dealers over the years.
- Provide parts book, and web shop training for our service classes.
Shipping Supervisor
Putzmeister
04.2003 - 04.2015
- Supervised shipping team of [Number] employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Inspected loading operations for improvements in efficiency and safety.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Analyzed shipment data to identify trends and areas for improvement in the overall supply chain process.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Pulled, verified, and packaged items for shipment.
- Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
- Streamlined order processing for faster turnaround times, improving customer satisfaction.
- Organized training sessions on new equipment or processes to keep staff updated on industry best practices.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Trained new team members on proper and safe use of tools and equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Created and implemented shipping procedures.
Material Handler
Putzmeister America
04.2000 - 04.2003
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Found lost and uncounted inventory resulting in a sensational six award.
Education
No Degree - Customer Support
Local Traning
Racine, WI01-2024
High School Diploma -
Horlick High School
Racine, WI04-1991
Skills
- Goal-oriented mindset
- Teamwork orientation
- Customer needs assessment
- Product knowledge expertise
- Upselling strategies
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Team collaboration
- Email communication
- Invoice processing
- Training and coaching
- Staff training
- Sales training
- Customer education
- SAP
- Parts documentation
- Parts recommendation
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Decision-making
- Self motivation
- Computer literacy
Timeline
Senior Inside Parts Sales Representative
Putzmeister America
04.2015 - Current
Shipping Supervisor
Putzmeister
04.2003 - 04.2015
Material Handler
Putzmeister America
04.2000 - 04.2003
No Degree - Customer Support
Local Traning
High School Diploma -
Horlick High School