James Nelson
Buffalo
Summary
Dynamic warehouse professional with proven leadership at Harlequin Distribution Center. Skilled in forklift operation and fostering teamwork, I enhanced productivity and customer satisfaction through efficient workflows and clear communication. Committed to maintaining safety and cleanliness, I effectively managed high-volume periods while empowering team members to excel.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Stock Handler
Harlequin Distribution Center
3010 Walden Avenue, Depew, NY 14043
06.2017 - Current
- Ensured timely delivery of products through close monitoring of shipment schedules and proactive problem-solving when delays occurred.
- Contributed to positive workplace culture through open communication and collaboration with colleagues.
- Maintained a clean warehouse environment, ensuring efficient operations and minimizing hazards for staff members.
- Managed high volume periods effectively, prioritizing tasks appropriately while maintaining a strong focus on accuracy and efficiency.
- Expedited order processing by efficiently picking, packing, and shipping products according to company standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Team Leader
Harlequin Distribution Center
3010 Walden Avenue, Depew, NY 14043
09.2000 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Handle aging report for DTC for timely customer service.
Education
High School Diploma -
South Park High School
Buffalo, NY06-1991
Skills
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Forklift operation
- Pallet jacking
- Positive attitude
- Willing to learn
- Clear communication
- Quick learner
- Warehouse operations
- Teamwork
Certification
CPR and First Aid
Fork Lift Operator
Timeline
Stock Handler
Harlequin Distribution Center
06.2017 - Current
Team Leader
Harlequin Distribution Center
09.2000 - Current
High School Diploma -
South Park High School
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