James Nelson
United States Marine Corps
Kansas City,MO
1
Certification
6
years of professional experience
Detail-oriented Satellite Transmission Systems Operator with proven skills in system monitoring, troubleshooting, and network administration. Committed to enhancing operational efficiency and ensuring mission readiness through proactive maintenance and effective team collaboration. I hold an active secret clearance and two CompTIA certificates, Server+ and Security+.
Work History
Satellite Transmissions Systems Operator
4 Years 4 Months- Operated and maintained communication systems to ensure mission readiness.
- Monitored system performance, identifying and resolving issues proactively.
- Assisted in troubleshooting equipment malfunctions, enhancing operational efficiency.
- Trained junior operators on standard operating procedures and safety protocols.
- Conducted routine inspections and preventive maintenance on critical systems.
- Documented technical procedures, ensuring compliance with military standards and regulations.
- Coordinated with vendors for hardware procurement and installation, achieving cost savings on IT equipment purchases.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Managed data backup procedures, ensuring business continuity in the event of data loss.
- Ensured high availability of critical applications by monitoring server resources and making necessary adjustments as needed.
- Improved network security with the implementation of firewall systems and encryption protocols.
Field Technician
5 Months- Executed routine inspections on existing installations to identify potential issues.
- Collaborated with team members to improve service delivery processes and reduce downtime.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Communicated with customers to provide updates, gather information and resolve issues.
- Enacted successful repairs by applying technical skills and operations knowledge.
Education
- Cybersecurity
Skills
Customer support
System monitoring
Software installation
Data center operations
Security protocols
Equipment installation
Backup and recovery
Incident response
Server management
Database administration
Hardware configuration
Operating system expertise
Virtualization technologies
Storage management
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Troubleshooting skills
Critical thinking
Professionalism
Complex Problem-solving
Documentation and reporting
Network administration
Performance tuning
Certification
CompTIA Server+
CompTIA Security+
Timeline
Satellite Transmissions Systems Operator
United States Marine Corps
04.2022 - CurrentRead More
Field Technician
MoKan Dial
02.2021 - 07.2021Read More
Coastline Community College
from Cybersecurity
Read More