James Newman
Yonkers,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Newman Tax Service
01.2009 - 01.2023
- Oversaw day-to-day operations of family owned tax preparation business
- Responsibilities included assistance in advisement and preparation of income tax returns for 400+ clients
- Tax returns consisted of primarily individual returns; 1040, schedule A, schedule C, schedule E, schedule D
- Additional responsibilities included; bookkeeping, payroll, advertising, and technology.
Team Manager
Ogilvy Action
07.2012 - 06.2016
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance on 18 hour basis and coached and trained approximately 20 team members, increasing quality of work and employee motivation.
Brand Ambassador
GMR Marketing
01.2009 - 05.2012
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Increased sales by effectively communicating product benefits.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Established and maintained positive relationships with customers.
- Collected between 100-200 customer surveys per night.
Doorman/Bellman
Iroquois Hotel
01.2000 - 01.2009
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Bachelor of Science Accounting -
Lehman College
Bronx, NY05.2013
Skills
- Relationship Building
- Customer relationship development
- Prioritizing and Planning
- Word Processing
- Willing to Learn
Certification
CPA exam
References
References available upon request.
Timeline
Team Manager
Ogilvy Action
07.2012 - 06.2016
Brand Ambassador
GMR Marketing
01.2009 - 05.2012
Operations Manager
Newman Tax Service
01.2009 - 01.2023
Doorman/Bellman
Iroquois Hotel
01.2000 - 01.2009
Bachelor of Science Accounting -
Lehman College