James Nguyen
Bensalem,PA
Summary
Accomplished leader in the auto repair industry, recognized for implementing robust quality control measures. Proven ability to enhance operational efficiency and maintain strong customer relationships, ensuring satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Autocrafters Carstar Collision
Bensalem, PA
02.2022 - 07.2026
- Directed daily operations of collision repair shop, optimizing workflow and process efficiency.
- Liaised with insurance companies to streamline claims processes, reducing turnaround times for customer claims.
- Facilitated staff training on safety protocols and repair techniques, increasing team competency and adherence to standards.
- Developed quality control measures for vehicle repairs and services, promoting consistent quality.
Production manager/Spray Painter
Autocrafters Carstar Collision
bensale,, PA
07.2017 - 02.2022
- Trained staff on best practices for collision repair techniques.
- Managed materials to meet production goals and specific customer demand
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Coordinated repairs and parts ordering for efficient operations.
Owner
Factory Direct Quartz LLC
Philadelphia, PA
01.2016 - 06.2017
- Oversaw daily business operations, including staff hiring and training, to ensure efficient team performance.
- Developed business and marketing plans and prepared monthly financial reports
- Supervised supplier operations to ensure quality standards, timely deliveries, and adherence to contract specifications.
- Cultivated client relationships through exceptional customer service, enhancing loyalty and satisfaction.
Paint Shop Supervisor
AOK Autobody
Philadelphia, PA
06.2013 - 01.2016
- Managed daily operations to ensure smooth workflow and efficiency.
- Collaborated with departments to streamline painting processes, enhancing workflow and resolving operational issues.
- Implemented training programs focused on improving staff skills and knowledge base.
- Monitored paint supply inventory and ordered materials to maintain optimal stock levels.
- Addressed technician inquiries to resolve issues promptly. and assuring that paint shop is operating in a safe environment
Education
Diploma - AutoBody
Pennco Tech
PA09-2002
High School Diploma -
North Quincy High School
North Quincy, MA06-1997
Skills
- Collision repair
- Quality control
- Claims management
- Workflow management
- Process optimization
- Staff training
- Customer relationship management
Timeline
Owner/Operator
Autocrafters Carstar Collision
02.2022 - 07.2026
Production manager/Spray Painter
Autocrafters Carstar Collision
07.2017 - 02.2022
Owner
Factory Direct Quartz LLC
01.2016 - 06.2017
Paint Shop Supervisor
AOK Autobody
06.2013 - 01.2016
Diploma - AutoBody
Pennco Tech
High School Diploma -
North Quincy High School