James Nicely
Joshua Tree,CA
Summary
Proven leader with a track record of strategic planning and operations management at Sonics Drive In. Excelled in staff supervision and training, enhancing team performance and customer satisfaction. Skilled in staff management and customer service, consistently achieving company objectives through effective team leadership and resource allocation. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Manager
Sonics Drive In
05.2022 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Oversaw training and onboarding process for all newly hired employees .
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CA06.2023
Skills
Staff Management
Strategic Planning
Operations Management
Staff Training and Development
Money Handling
Staff Supervision
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
Timeline
Associate Manager
Sonics Drive In
05.2022 - Current
- ServSafe Food Handler Certification - National Restaurant Association.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
High School Diploma -
Yucca Valley High School
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