James Nichoalds
Lonoke,AR
Summary
Highly motivated Service Manager with 25+ years of Heavy Duty Truck Dealership experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
28
28
years of professional experience
Work History
Service Manager
Greenway Equipment
England, AR
01.2021 - 05.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed written plans and obtained customer consent to proceed.
Service Manager
Dobbs Peterbilt
West Memphis, AR
04.2018 - 01.2021
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Brought technician training to 100% in six months.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 85% year over year.
Service Manager/Recruiter/Corporate Trainer
Summit Truck Group
North Little Rock, AR
08.2006 - 04.2018
- Responsible for training service personnel at 34 locations in 9 states.
- Led team that converted sanitation vehicles for North Little Rock from diesel to CNG. This set record for monthly service sales at that location.
- Trained customers on emissions applications for 2010 emissions changes.
- Team lead on acquisitions of other dealerships. Trained new personnel on business systems, policies and procedures.
- Participated in Tech Rodeos for customers including USA Trucks, Fed Ex, etc.
- Ran ASBMA customer seminars for 12 years.
Customer Service Manager
Navistar
Conway, AR
04.1994 - 07.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Traveled extensively managing teams that were performing safety recalls on school buses.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2007
Skills
- Six Sigma Chi Greenbelt Certified Managed LEAN processes at several customer locations
- Customer Service
- Critical Thinking
- Verbal and Written Communication
Accomplishments
ATA Volunteer of the Year
Timeline
Service Manager
Greenway Equipment
01.2021 - 05.2022
Service Manager
Dobbs Peterbilt
04.2018 - 01.2021
Service Manager/Recruiter/Corporate Trainer
Summit Truck Group
08.2006 - 04.2018
Customer Service Manager
Navistar
04.1994 - 07.2006
Bachelor of Science - Business Management
University of Phoenix