James Nichoalds
Lonoke,AR
Summary
Highly motivated Service Manager with 25+ years of Heavy Duty Truck Dealership experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
28
28
years of professional experience
Work History
Service Manager
Greenway Equipment
01.2021 - 05.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed written plans and obtained customer consent to proceed.
Service Manager
Dobbs Peterbilt
04.2018 - 01.2021
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Brought technician training to 100% in six months.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 85% year over year.
Service Manager/Recruiter/Corporate Trainer
Summit Truck Group
08.2006 - 04.2018
- Responsible for training service personnel at 34 locations in 9 states.
- Led team that converted sanitation vehicles for North Little Rock from diesel to CNG. This set record for monthly service sales at that location.
- Trained customers on emissions applications for 2010 emissions changes.
- Team lead on acquisitions of other dealerships. Trained new personnel on business systems, policies and procedures.
- Participated in Tech Rodeos for customers including USA Trucks, Fed Ex, etc.
- Ran ASBMA customer seminars for 12 years.
Customer Service Manager
Navistar
04.1994 - 07.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Traveled extensively managing teams that were performing safety recalls on school buses.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2007
Skills
- Six Sigma Chi Greenbelt Certified Managed LEAN processes at several customer locations
- Customer Service
- Critical Thinking
- Verbal and Written Communication
Accomplishments
ATA Volunteer of the Year
Timeline
Service Manager
Greenway Equipment
01.2021 - 05.2022
Service Manager
Dobbs Peterbilt
04.2018 - 01.2021
Service Manager/Recruiter/Corporate Trainer
Summit Truck Group
08.2006 - 04.2018
Customer Service Manager
Navistar
04.1994 - 07.2006
Bachelor of Science - Business Management
University of Phoenix
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