James Nichoalds
Lonoke,AR
Summary
Dynamic Territory Sales and Service Manager at Eaton Cummins Automated Technologies with a proven track record in customer service excellence and LEAN process management. Achieved an 85% increase in sales through strategic training and operational improvements, fostering strong client relationships and enhancing team performance.
Overview
32
32
years of professional experience
Work History
Territory Sales and Service Manager
Eaton Cummins Automated Technologies
06.2022 - 10.2025
- Cultivated strong customer relationships to enhance service satisfaction and loyalty.
- Led team training initiatives to improve product knowledge and service delivery.
- Streamlined operational processes to increase efficiency in service operations.
- Implemented new sales strategies that expanded market reach and drove revenue growth.
Service Manager
Greenway Equipment
01.2021 - 05.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed written plans and obtained customer consent to proceed.
Service Manager
Dobbs Peterbilt
04.2018 - 01.2021
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Brought technician training to 100% in six months.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 85% year over year.
Service Manager/Recruiter/Corporate Trainer
Summit Truck Group
08.2006 - 04.2018
- Responsible for training service personnel at 34 locations in 9 states.
- Led team that converted sanitation vehicles for North Little Rock from diesel to CNG. This set record for monthly service sales at that location.
- Trained customers on emissions applications for 2010 emissions changes.
- Team lead on acquisitions of other dealerships. Trained new personnel on business systems, policies and procedures.
- Participated in Tech Rodeos for customers including USA Trucks, Fed Ex, etc.
- Ran ASBMA customer seminars for 12 years.
Customer Service Manager
Navistar
04.1994 - 07.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Traveled extensively managing teams that were performing safety recalls on school buses.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Bachelor of Science - Business Management
6 2007
Skills
- Six Sigma Greenbelt certification
- LEAN process management
- Customer service excellence
- Critical thinking skills
- Verbal and written communication
- Conflict management
- Tactful and diplomatic
Accomplishments
ATA Volunteer of the Year 2013
2019 First in Sales Growth Dobbs Peterbilt
2010 Record Sales for Summit Truck Group with $475K in Labor Sales and over !.5 Million in Parts Sales.
2009 Record Contribution to Profit Margin and Growth at Diamond International.
2001 Navistar First in Customer Satisfaction.
Timeline
Territory Sales and Service Manager - Eaton Cummins Automated Technologies
06.2022 - 10.2025
Service Manager - Greenway Equipment
01.2021 - 05.2022
Service Manager - Dobbs Peterbilt
04.2018 - 01.2021
Service Manager/Recruiter/Corporate Trainer - Summit Truck Group
08.2006 - 04.2018
Customer Service Manager - Navistar
04.1994 - 07.2006
University of Phoenix - Bachelor of Science, Business Management