James Nicolaus
Restaurants and bars
Valrico ,FL
Summary
The skills that I have acquired during the last 30 years in the customer/guest profession make me an ideal candidate for this job. I have had the pleasure to either work directly or indirectly with the customer/guest with a focus on quality, timeliness, accuracy, and organization. My objective is to utilize the customer service skills I have acquired to positively contribute to the operational growth of the organization.
Overview
27
27
years of professional experience
Work History
Barback
Legends Hospitality LLC
2023.07 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Greeted customers and provided friendly, knowledgeable service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Lead Cook
Bubba's 33
2021.12 - Current
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Hourly Key Manager
Ford's Garage
2017.08 - 2019.02
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
- Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
Cook
Smokey Bones Bar & Fire Grill
2017.03 - 2017.10
- As a cook for Smokey Bones I was a major component in helping to provide a pleasurable guest experience
- In addition to food preparation, I communicated with other cooks, management, and front of the house staff
- I also helped implement kitchen and accounting strategies that helped improve daily, weekly, and quarterly earnings
- I was a part of the team that helped ensure that inventory was properly accounted for and stocked.
Cook
Maggiano's Little Italy
2016.02 - 2017.02
- As a member of the Maggiano's team I contributed to providing the most pleasurable guest experience possible
- Communication between cooks, management, and front of the house staff was an essential component of my duties, as well as food preparation
- I helped implement kitchen and accounting strategies that helped improve daily, weekly, and quarterly earnings for the store
- In addition, I was a part of the team that helped ensure that inventory was properly accounted for and stocked.
Kitchen Supervisor
Chili's Grill & Bar
2011.08 - 2016.01
- As a Kitchen Supervisor for Chili's, I worked intimately with management, guests, and team members to ensure seamless preparation and delivery of meals
- Daily tasks included food safety checks, daily and weekly earnings reports to corporate
- I also was responsible for ordering products that maintained Chili's standard of service, scheduled and realigned staff according to shift needs, input financial data from each server, answered guest orders for takeout and catering, and input future orders for guests.
Education
High School Diploma, College Prep -
Hope High School
Providence, RI06.1995
Skills
- Strong problem solving aptitude
- Committed to maintaining data integrity
- Adheres to customer service procedures
- Fast paced learner
Activities
I enjoy staying healthy through such activities as walking, weight training, and biking. I think exercising your mind is equally important as exercising your body; and enjoy reading. Some of my favorite authors are J.K. Rowling, Stephen King, Lee Child, and Derek Kolstad.
References
Furnished upon request
Timeline
Barback
Legends Hospitality LLC
2023.07 - Current
Lead Cook
Bubba's 33
2021.12 - Current
Hourly Key Manager
Ford's Garage
2017.08 - 2019.02
Cook
Smokey Bones Bar & Fire Grill
2017.03 - 2017.10
Cook
Maggiano's Little Italy
2016.02 - 2017.02
Kitchen Supervisor
Chili's Grill & Bar
2011.08 - 2016.01
High School Diploma, College Prep -
Hope High School
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