James Nielsen
Dispatch Management
Clinton,UT
Summary
Dynamic Dispatch Supervisor with a proven track record at CCSI, enhancing dispatch efficiency and fostering team collaboration. Expert in transportation management software and adept at conflict resolution, significantly improving response times and operational compliance. Skilled in shift management and employee development and thriving in fast-paced environments, driving continuous improvement and team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
CCSI
04.2007 - 10.2024
- Oversaw domestic and global team members, ensuring optimal efficiency.
- Collaborated with drivers to resolve issues, providing support in navigation and scheduling adjustments.
- Conducted routine reviews to identify strengths and enhancement opportunities among dispatch members.
- Collaborated with law enforcement during emergencies to ensure driver and passenger safety.
- Implemented dispatcher training programs in response to new regulations, ensuring compliance and reducing the risk of fines or penalties.
- Enhanced dispatch efficiency by implementing effective communication and coordination strategies.
- Managed conflict resolution between drivers and customers when necessary, maintaining professionalism throughout the process.
- Implemented GPS-based tracking system to monitor taxi locations, resulting in better route planning and response times.
- Ensured accurate dispatcher communication through routine assessments.
- Evaluated dispatcher performance metrics regularly to identify trends or areas needing attention for continuous improvement efforts.
- Supervised a diverse team of dispatchers while promoting an inclusive work environment that fostered teamwork and collaboration among all staff members.
- Trained new dispatchers on company policies, software usage, and best practices for efficient operations.
- Responded to high volume of phone and email requests to provide logistics information.
- Leveraged [Software] and other tools to track data and make recommendations.
- Gained expertise in transportation management platforms.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Real Estate Agent
St. George GMAC
05.2005 - 04.2007
- Special projects coordinator.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
General Studies
Salt Lake Community College
Salt Lake City, UTBusiness, Computer Networking
Southern Utah University
Cedar City, UTSkills
- Shift management
- Employee training and development
- Scheduling
- Tech support
- Transportation management software
- Client portal management
- Routing
Certification
Certified Dispatcher
Certified Superisor
Timeline
Dispatch Supervisor
CCSI
04.2007 - 10.2024
Real Estate Agent
St. George GMAC
05.2005 - 04.2007
Certified Dispatcher
Certified Superisor
General Studies
Salt Lake Community College
Business, Computer Networking
Southern Utah University
Similar Profiles
Manuel Antonio Garcia ArechigaManuel Antonio Garcia Arechiga
Lending Advisor at CCSILending Advisor at CCSI
Sergio Pablo Castrejon Alfaro Sergio Pablo Castrejon Alfaro null
Bilingual Customer Service Representative at CCSIBilingual Customer Service Representative at CCSI
Javier Morales LandaJavier Morales Landa
CSR at CCSICSR at CCSI