James Norman
Marietta,GA
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Aptitude in adaptation within any given circumstance. Personable and charming nature with all manners of clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Studio Driven
3661 Longfellow Trail, Marietta, GA 30062
01.2017 - Current
- Website Design, Marketing/Promotion
- Procured efficient business development/marketing strategies for wide range of clientele.
- Designed websites ranging from campaign platforms, music entertainment, and brick-and-mortar businesses.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
Bartender
Tom, Dick, & Hank’s
191 Ralph David Abernathy
01.2022 - 11.2023
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Ability to effectively generate over $2,000-$2,500 independent of food sales or those of other staff.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Barback/Bartender
Billy Allen’s
3000 Heritage Walk, Alpharetta, GA 30004
03.2021 - 01.2022
- Demonstrated excellent efficiency in multi-tasking and improvised decision-making while operating multiple bar setups.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Managed inventory of over $9,000 worth of liquor, wine, and beer.
Café Supervisor
Lifetime Fitness
5600 Roswell Rd Building 1 Atlanta, GA 30342
02.2018 - 01.2021
- Shift Lead
- Carried out various tasks associated with management at closing time.
- Boosted overall sales by introducing new products that catered to customer demands and dietary restrictions.
- Ensured strict compliance with local food safety guidelines through regular audits and staff training sessions.
- Provided service in retail, nutrition, general café operations, as well as food/beverage.
- Enhanced customer satisfaction by efficiently managing operations and addressing guest concerns promptly.
- Led teams of baristas to deliver consistent high-quality beverages and food items to customers.
Director/Owner
Hold My Flavor, L.L.C
3661 Longfellow Trail, Marietta, GA 30062
07.2016 - 04.2019
- Directed Company, Setup Events, Managed Business Accounts, Hosted several dance showcase events with over 100+ attendants.
- Streamlined business operations by implementing efficient processes and organizational systems.
- Increased customer satisfaction through exceptional service and timely response to inquiries.
- Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.
- Improved team collaboration by fostering a positive work environment conducive to open communication and problem-solving.
- Orchestrated a multitude of performance-based gigs and shows with a variety of organizations.
- Facilitated successful negotiations with clients and suppliers to secure favorable contracts that benefited both parties.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Accomplished regional performer and instructor.
Canvassing Team Leader
Community Outreach
Marietta, GA
04.2017 - 07.2018
- Boosted canvassing efficiency by implementing optimized routes and strategic planning.
- Enhanced team productivity through consistent training, coaching, and performance evaluations.
- Developed strong rapport with local community members, resulting in improved engagement and campaign reach.
- Managed daily scheduling and operations of canvassing teams to ensure timely completion of assigned tasks.
- Collaborated with other team leaders to share best practices, generate new ideas, and streamline processes.
- Maintained high levels of professionalism within organization by setting clear expectations and leading by example.
- Supported overall campaign objectives by aligning team goals with organizational strategies and priorities.
- Candidate for Assistant Deputy position.
Dance Instructor/Studio Manager
GG’s Global Dance & Arts
1450 Roswell Rd., Marietta, GA 30062
10.2015 - 03.2017
- Lead instructor: Taught 50+ hip hop dance classes
- Managed day-to-day operations and completion of studio renovations.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Organized special events such as masterclasses featuring guest artists, exposing students to new perspectives within dance industry.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
Salesperson/Specialist
Foot Solutions
01.2015 - 12.2015
- Shoe Sales, Pedorthic Apprentice, Shoe Repair, Inventory/Cleaning
- Learned mechanics behind study of Pedorthics to assess foot pain, add proper adjustments to shoes, and to sell products appropriate for consumer.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Implemented effective sales strategies to maximize revenue generation.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
Degree in Progress - Business
Kennesaw State University
1000 Chastain Rd., Kennesaw, GA 30144High School Diploma -
Sprayberry High School
2525 Sandy Plains Rd, Marietta, GA 3006601.2012
Skills
- Website Optimization
- Customer Care
- Organization
- Suggestive Selling
- Basic Accounting
- Payment Processing
- Multimedia Content Creation
- HTML and CSS Coding
- Microsoft Applications Proficiency
- Vendor Sourcing
- Strategic Planning
- Project Planning
- Volunteer Recruitment
- Event Planning
Accomplishments
- Member of non-profit organization, Woodstock Jaycees.
- Black belt in Martial Arts.
- Lifetime Fitness Cafe was 3rd highest grossing in Southeast Region.
- Multiple musical theater/dance performance pieces associated with NuStar Maker, Earl Strand Smith Theater, Imagine Music Festival, TomorrowWorld Music Festival, Rockwell Dance Academy, etc.
- Coordinator for the Keona Jones Atlanta City Council District 3 Representative Campaign and the Keona Jones Campaign for State Representative.
Affiliations
- Woodstock Jaycees
- World Karate Federation
- City of Atlanta Neighborhood Planning Unit-J
- Recording Academy
Certification
- CPR Certified
- Servsafe Certified
Timeline
Bartender
Tom, Dick, & Hank’s
01.2022 - 11.2023
Barback/Bartender
Billy Allen’s
03.2021 - 01.2022
Café Supervisor
Lifetime Fitness
02.2018 - 01.2021
Canvassing Team Leader
Community Outreach
04.2017 - 07.2018
Project Manager
Studio Driven
01.2017 - Current
Director/Owner
Hold My Flavor, L.L.C
07.2016 - 04.2019
Dance Instructor/Studio Manager
GG’s Global Dance & Arts
10.2015 - 03.2017
Salesperson/Specialist
Foot Solutions
01.2015 - 12.2015
Degree in Progress - Business
Kennesaw State University
High School Diploma -
Sprayberry High School