JAMES NORRIS

• Developing a successful sales team through rigorous coaching, performance management, and ongoing training.
• Expanding market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Increasing regional sales by implementing strategic marketing plans and nurturing key client relationships.
• Generating detailed sales reports and forecasts to analyze performance and track progress.
• Participate in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.

• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
• Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
• Attended trade shows and industry events to promote company products and services.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Streamlined communication within team, ensuring all members were aligned with project goals and timelines.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Communicated product quality and market comparisons by creating sales presentations.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
• Coached junior team members, improving their skills and confidence in their roles.
• Established team priorities, maintained schedules and monitored performance.

Responsible for showroom sales events and operations. I conducted bi-weekly cooking and sales presentations to prospective homeowners and local businesses to showcase MIELE high end appliances.

I also solicited local businesses to perform quarterly meetings with staff in our facility while providing lunch using our active appliances to create an opportunity to create relationships between both businesses.

I hired local chefs to come in and conduct cooking classes as well to bring in new business by showing the quality of our products while using to enhance customer buying experience.

I upsold existing Amex credit card customers when they called in to do a number of different types of transactions on their credit card accounts to include paying their bills, dispute charges on their bill, ask questions regarding certain benefits on their card/s , and a host of other actions on their account. I would then take the time to see if their were any new card products available and present to them after having taken care of the reason for their initial call.