James Norzagaray
Houston
Summary
Dedicated quality assurance specialist known for strong attention to detail and effective communication. Experienced in inspecting products and managing inventory, ready to drive quality improvements and operational success. Looking to grow with my company and move into a stable career to support my family.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Checker
Cololplast
Brookshire
06.2024 - Current
- Assisted in developing quality improvement initiatives alongside management teams.
- Ensured proper labeling and packaging met regulatory requirements consistently.
- Identified defective items and reported them to relevant personnel for corrective action.
- Investigated customer complaints regarding product quality issues and took appropriate corrective actions.
- Maintained records of inspection results and generated statistical analysis of quality control findings.
- Performed quality checks on incoming shipments of raw materials to ensure accuracy and completeness.
- Assisted in developing new techniques for inspecting products more efficiently while maintaining a high level of accuracy in measurements.
- Reviewed production orders for conformance with customer specifications, ensuring that all parts met the requirements prior to shipment.
- Learned new testing methods through continued education and research.
Shipping and Receiving Clerk
Bohler welding
Sugar Land
12.2023 - 05.2024
- Organized and maintained inventory in the warehouse for efficient retrieval.
- Operated forklifts and pallet jacks to move materials safely within the facility.
- Prepared outgoing shipments by packaging products according to specifications.
- Conducted regular inspections of received goods for quality assurance.
- Collaborated with team members to streamline shipping and receiving operations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Quality Control Inspector /Shipping and Receiving Clerk
Puffer-Sweiven
Stafford
08.2023 - 11.2023
- Inspected incoming materials for quality compliance and specifications.
- Conducted routine audits of production processes to ensure standards.
- Maintained clean and organized work areas in compliance with safety regulations.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Trained new employees on proper use of test equipment and inspection techniques.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Marked materials with grade or acceptance status.
- Operated forklifts and pallet jacks to move heavy items safely within the warehouse.
- Inspected incoming freight for damage and reported discrepancies to management.
- Assisted with inventory counts and updated records in the warehouse management system.
- Maintained a clean and safe work environment following safety protocols at all times.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Maintained a clean work area by sweeping, dusting, mopping.
- Identified order discrepancies and damaged items and notified supervisor.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Monitored merchandise received and shipped from facility in computer system.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Researched discrepancies between physical count of items versus inventory system reports.
Shipping and Receiving Clerk
Himalaya Drug
Sugar Land
01.2023 - 04.2023
- Processed incoming shipments and verified accuracy against purchase orders.
- Prepared outgoing shipments by packaging products according to specifications.
- Collaborated with team members to streamline shipping and receiving operations.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Maintained a clean work area by sweeping, dusting, mopping.
- Organized materials into appropriate storage areas based on product type or size.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Prepared documentation to track and report on damaged or missing items.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
Inventory control /Warehouse Forklift Operator
Radstad
San Bernardino
11.2021 - 11.2022
- Operated forklifts to move materials safely within the warehouse.
- Conducted routine inspections on equipment for safety compliance.
- Maintained accurate inventory records using warehouse management systems.
- Organized warehouse and arranged items following procedures and safety rules.
- Collaborated with team members to complete tasks efficiently and accurately.
- Completed daily logs for recordkeeping.
Delivery Driver
Domino's Pizza
Big Bear
02.2021 - 10.2021
- Delivered pizzas and other menu items to customers promptly.
- Followed delivery routes to ensure timely service and customer satisfaction.
- Communicated effectively with customers regarding their orders and special instructions.
- Handled cash transactions and processed payments accurately during deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Order Picker /Warehouse Forklift Operator
Essendant
Perris
03.2018 - 02.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Regularly inspected equipment for proper functioning and cleaned it after each use.
- Implemented time-management skills to prioritize urgent orders and manage workload.
- Adhered to quality control standards by inspecting products for damage before packing.
- Communicated effectively with warehouse supervisors to report any inventory discrepancies.
- Trained new employees regarding warehouse procedures and standards.
Warehouse Forklift Operator
Select Staffing Agency
Moreno Valley
09.2015 - 03.2018
- Operated forklifts to move materials efficiently within the warehouse.
- Collaborated with team members to optimize workflow and productivity.
- Inspected equipment regularly to ensure safe operational conditions.
- Processed orders by picking products from shelves within the warehouse.
- Operated forklift to transport goods throughout warehouse.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Freight Worker
Home Depot
Beaumont
01.2013 - 09.2015
- Loaded and unloaded freight using forklifts and pallet jacks.
- Sorted packages according to destination and shipping requirements.
- Inspected shipments for damage and discrepancies before processing.
- Trained new employees on warehouse procedures and equipment usage.
- Organized freight into designated areas according to size and weight requirements.
Shipping and Receiving Clerk/Warehouse Forklift Operator
Con-Way Freight
Fridley
03.2010 - 12.2012
- Moved shipments from one trailer to another in a cross doc environment
- Collaborated with team members to streamline shipping processes and improve efficiency.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Obtained required documentation to process shipments and support movement.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Courtesy Clerk
Stater Brothers
Corona
09.2008 - 03.2010
- Assisted customers with bagging groceries and providing friendly service.
- Maintained cleanliness in checkout areas and store entrances.
- Stocked shelves with products and organized displays for easy access.
- Helped customers locate items throughout the store efficiently.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Took unwanted items from checkout to proper location.
Education
High School Diploma -
Norco High
Norco, CA06-2008
Skills
- Quality assurance
- Statistical analysis
- Regulatory compliance
- Defect identification
- Inspection techniques
- Inventory management
- Shipment processing
- Equipment operation
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Organizational skills
Certification
Osha forklift certified
Timeline
Quality Checker
Cololplast
06.2024 - Current
Shipping and Receiving Clerk
Bohler welding
12.2023 - 05.2024
Quality Control Inspector /Shipping and Receiving Clerk
Puffer-Sweiven
08.2023 - 11.2023
Shipping and Receiving Clerk
Himalaya Drug
01.2023 - 04.2023
Inventory control /Warehouse Forklift Operator
Radstad
11.2021 - 11.2022
Delivery Driver
Domino's Pizza
02.2021 - 10.2021
Order Picker /Warehouse Forklift Operator
Essendant
03.2018 - 02.2021
Warehouse Forklift Operator
Select Staffing Agency
09.2015 - 03.2018
Freight Worker
Home Depot
01.2013 - 09.2015
Shipping and Receiving Clerk/Warehouse Forklift Operator
Con-Way Freight
03.2010 - 12.2012
Courtesy Clerk
Stater Brothers
09.2008 - 03.2010
High School Diploma -
Norco High