Summary
Overview
Work History
Education
Skills
Timeline
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James Nunez

Houston,TX

Summary

Passionate customer service oriented professionals Exceptional communication skills and works very well with a team Very well developed problem solving and organization skills Very developed communication skills Dependable Teacher assist successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Cafe Natalie Catering
04.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Bussed and reset tables to keep dining room and work areas clean
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Seated customers in timely manner by managing reservations and waitlists skillfully
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Answered customers' questions, recommended items, and recorded order information
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Processed orders and sent to kitchen employees for preparation
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Increased sales significantly by upselling higher-end products to customers
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Checked guests' identification before serving alcoholic beverages
  • Inspected dishes and utensils for cleanliness
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for catering restaurant with social relevancy and intentionality

Valet Parking Attendant

Post Oak Hotel
09.2022 - 11.2022
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area
  • Answered general questions about parking fees, facilities, and directions
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles

Teacher Assistant

Hisd
03.2020 - 10.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
  • Supported student physical, mental, and social development using classroom games and activities
  • Worked with teachers to design lesson plans and coordinate activities for classes
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Supervised recess, lunch and daily student intake and dismissal
  • Provided one-on-one and group-based learning support focused on student progress
  • Completed daily reports, meal count sheets, and attendance logs
  • Assisted in lessons, curriculum and homework planning
  • Worked with teacher to identify and target opportunities for instructional improvements
  • Assisted in implementation of new learning tools, systems and materials
  • Worked with teacher and administrators to enforce school policies and procedures
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth
  • Monitored and reported student progress and development, offering mentoring as needed
  • Supported teacher in preparing individualized learning plans for underperforming students

Education

Bachelor of Arts - Business

Houston Community College
Houston, TX
09.2025

High school diploma -

Lamar High School
Houston Tx
09.2018

Skills

  • Active Listening
  • Server Training
  • Contamination Prevention
  • Check Payment Processing
  • Food Preparation and Safety
  • Covid Symptom Screening
  • Food sales and promotion
  • Order accuracy
  • Stocking and replenishing
  • Menu memorization

Timeline

Server

Cafe Natalie Catering
04.2023 - Current

Valet Parking Attendant

Post Oak Hotel
09.2022 - 11.2022

Teacher Assistant

Hisd
03.2020 - 10.2022

Bachelor of Arts - Business

Houston Community College

High school diploma -

Lamar High School

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James Nunez