Video Production
JAMES OCHOA
Service Manager
Morgantown,WV
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in IT/Customer Support best practices. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Kitchen Manager
Chipotle
Morgantown, West Virginia
11.2018 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased food and cultivated strong vendor relationships.
- Coordinated and organized all restaurant inventory.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Motivated staff to perform at peak efficiency and quality.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Front Desk Operator
Hampton Inn By Hilton
Morgantown, West Virginia
06.2017 - 11.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Maintained financial accuracy by collecting deposits, fees and payments.
Business and Technology Assistant
Texas State Teachers Association
Austin, Texas
11.2014 - 03.2016
- Reviewed customer job specifications and document proofs to obtain printing project instructions.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Executed billing tasks and recorded information in company databases.
Education
Bachelor of Science - Information Technology - User And Computer Support
Austin Community College
Austin 08.2012 - 05.2016
Skills
Customer response
undefinedSoftware
Ruby
Wordpress
Photoshop
Interests
Filming and Editing Personal Comedy Videos and Skits for live show
Challenging myself to learn a new skill every month
Timeline
Kitchen Manager
Chipotle
11.2018 - Current
Front Desk Operator
Hampton Inn By Hilton
06.2017 - 11.2018
Business and Technology Assistant
Texas State Teachers Association
11.2014 - 03.2016
Bachelor of Science - Information Technology - User And Computer Support
Austin Community College
08.2012 - 05.2016
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