James O'Donnell
Houston,TX
Summary
Experienced professional in the hospitality industry with a track record of thriving in fast-paced environments. Demonstrates exceptional customer service skills and a commitment to ensuring customer satisfaction. Collaborates effectively with team members and adapts to evolving demands. Proficient in multitasking, addressing customer inquiries, and maintaining a clean and organized workspace. Known for reliability, a results-driven approach, positive attitude, and outstanding communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Main101 Grill and Bar
01.2025 - Current
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Server/Bartender
Merlion Thai Restaurant
07.2024 - 01.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Lupe Tortilla Mexican Restaurants
05.2021 - 12.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Bartender
Katz Delicatessen
11.2020 - 05.2021
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Server
BB Tex orleans
06.2019 - 10.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Cheddar's Scratch Kitchen
01.2019 - 05.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Deli Associate
HEB
04.2018 - 01.2019
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Host
Tommy's Seafood
01.2017 - 09.2017
- Implemented feedback mechanisms to continuously improve service quality.
- Managed reservations to optimize seating and minimize wait times.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
High School Diploma -
Clear Lake High School
Houston, TX01.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Team collaboration
- Beverage preparation
- Inventory management
- Tableside etiquette
- Item promotion
- Task prioritization
Certification
- Food Handler Certificate
- TABC
Timeline
Server
Main101 Grill and Bar
01.2025 - Current
Server/Bartender
Merlion Thai Restaurant
07.2024 - 01.2025
Server
Lupe Tortilla Mexican Restaurants
05.2021 - 12.2021
Server/Bartender
Katz Delicatessen
11.2020 - 05.2021
Server
BB Tex orleans
06.2019 - 10.2019
Server
Cheddar's Scratch Kitchen
01.2019 - 05.2019
Deli Associate
HEB
04.2018 - 01.2019
Host
Tommy's Seafood
01.2017 - 09.2017
High School Diploma -
Clear Lake High School
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