Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

James Oetzel

Lumberton,NC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. E Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Finance Manager

Capital Pre Owned Of Leland
09.2020 - Current
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Created organizational structures to improve accounting and finance functions.
  • Increased revenue by assisting with operations management, sales and marketing efforts.
  • Monitored pipelines to track and log status of loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Proactively identified solutions for customers experiencing credit issues.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Sales Representative

Capital Pre Owned Of Wilmington
10.2018 - 08.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Assistant Manager

Family Dollar
07.2016 - 10.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Store Manager

Family Dollar
01.2015 - 07.2016
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Assistant Manager

Family Dollar
08.2013 - 01.2015
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Route Sales Representative

UTZ Quality Foods
09.2012 - 08.2013
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.

Field Project Supervisor

Walmart
06.2009 - 08.2012
  • Trained employees in safety procedures and protocols as directed by company regulations.
  • Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
  • Supervised work of team members, offering constructive feedback regarding work performance.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Communicated deadline updates, outlined action items, and offered targeted solutions to team members.

Assistant Manager

Walmart
02.2007 - 06.2009
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Achieved recognition for contribution to store success by optimizing sales.

Sales Associate

Walmart
10.2003 - 06.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed, marketed and sold full range of products and support services.

Education

High School Diploma -

Lumberton Senior High School
Lumberton, NC
06.2001

Skills

  • Problem Anticipation and Resolution
  • Compliance Assessments
  • Sales Support
  • Employee Training Oversight
  • Social Perceptiveness
  • Management of Financial Resources
  • Adaptable to Changing Conditions
  • Loan Paperwork
  • Loan Processing
  • Business Administration
  • Business Policies and Procedures
  • CRM Tracking
  • Credit Approval and Denial
  • Securities Safekeeping
  • Risk Assessment and Classification

Accomplishments

    At every level of the companies I have worked for I have been promoted to some sort of manager.

    Also have been salesman of the month various months in my automotive sales career.

Certification

I am AFIP certified The AFIP certification program provides comprehensive dealership compliance training for financial services personnel with a working knowledge of the state and federal regulations that govern vehicle purchases. and also am a Notary Public for the state of North Carolina.

Timeline

Finance Manager

Capital Pre Owned Of Leland
09.2020 - Current

Sales Representative

Capital Pre Owned Of Wilmington
10.2018 - 08.2020

Assistant Manager

Family Dollar
07.2016 - 10.2018

Store Manager

Family Dollar
01.2015 - 07.2016

Assistant Manager

Family Dollar
08.2013 - 01.2015

Route Sales Representative

UTZ Quality Foods
09.2012 - 08.2013

Field Project Supervisor

Walmart
06.2009 - 08.2012

Assistant Manager

Walmart
02.2007 - 06.2009

Sales Associate

Walmart
10.2003 - 06.2007

High School Diploma -

Lumberton Senior High School

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James Oetzel